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How can you use your EI to handle unexpected changes during a presentation?

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You have prepared a great presentation, rehearsed your key points, and checked your equipment. But what if something unexpected happens during your delivery? Maybe the projector fails, the audience asks challenging questions, or you forget an important slide. How can you use your emotional intelligence (EI) to handle these changes and still deliver a successful presentation? Here are some tips to help you.

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M. Laura Aguilar

Coach Ejecutiva | Experta en Liderazgo Transformacional e Inteligencia Emocional | Impulsando el Cambio y Bienestar…
Verónica Dobronich

Speaker, docente, emprendedora, mentora, facilitadora, escritora. HR influencer #1 en 2024. HR influencer #5 en 2023…
Joel Monteleone

I help "social drinkers" thrive without alcohol and still be the life of the party with coaching, community and events.…

1 Be flexible

One of the core skills of EI is adaptability, which means being able to adjust to changing situations and cope with uncertainty. Instead of panicking or getting frustrated when something goes wrong, try to see it as an opportunity to improvise and show your creativity. For example, if the projector fails, you can use a flip chart, a whiteboard, or your own gestures and voice to convey your message. If you forget a slide, you can ask the audience to share their thoughts or experiences on the topic, or move on to the next point and come back to it later.

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Joel Monteleone

I help "social drinkers" thrive without alcohol and still be the life of the party with coaching, community and events. | Join the Hot and Sober Community
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Being flexible means being unattached from the outcome. People who lack emotional intelligence grip onto one specific goal/outcome and cut themselves off from other perspectives and possibilities.

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Alaa Abumousa

Training Co-ordinator MENA & ASIA | Entrepreneurship and Innovation | Lean Six Sigma, Projects management, ISO 9001 : 2015
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From my point of view, being flexible is the most important skill you should have. When something unexpected happens, don't panic and waste time. Just move forward, find another solution quickly, and don't wait for someone to advise you.

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Nadja El Fertasi

Rebel with Purpose | Championing EQ in the Age of AI ?? | ?? Building Thriving Workplaces | ?? Mental Health | ??? Emotional Firewalls for Families | Speaker, Coach & Trainer | Building the Thrive with EQ Community ??
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A must read book is from Maxwell Maltz on Psycho-Cybernetics. He speaks about how our brain knows exactly what to do and improvise, when we are not in a state of stress and feel relaxed/neutral. So with this in mind, if you focus on preparing yourself to the best of your ability and knowing how to instantly calm yourself and stay grounded in the moment, you will know what to do next. Another technique that I use with my clients is visualization. I guide them through their presentation in their minds, they feel the negative emotions and any fear they have and all the things that can go wrong. At the end they realise, they are still alive and all is well. Then I do it another time with the best case scenario. Now they are mentally prepared

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Verónica Dobronich

Speaker, docente, emprendedora, mentora, facilitadora, escritora. HR influencer #1 en 2024. HR influencer #5 en 2023. Especialista en IE ?????? y en inteligencia sensorial. +600 charlas en +16 países, incluyendo TEDx.
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La adaptabilidad es clave en la inteligencia emocional. Ante situaciones cambiantes o imprevistas, en lugar de frustrarse, vea la oportunidad para improvisar y ser creativo. Por ejemplo, si falla el proyector, utilice alternativas como rotafolios, pizarras o expresión verbal. Olvidar una diapositiva puede ser una oportunidad para involucrar a la audiencia, compartir experiencias o retomar el punto más adelante. Ser flexible no solo supera obstáculos, sino que también muestra resiliencia y habilidad para aprovechar oportunidades inesperadas.

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Prashant Pramhans

Chief Revenue Officer | Sales & Marketing Strategy Leadership | International Expansion Expert | Change Management Specialist | Asia's Top 10 LinkedIn Modern Sales Leader ??
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If unexpected changes happen during a presentation, using Emotional Intelligence can help. Stay calm by taking a deep breath and acknowledging your feelings. Be flexible and adapt your presentation on the spot. Connect with your audience by maintaining eye contact and a positive tone. If you make a mistake, it's okay—acknowledge it with a smile. Showing resilience and staying composed with high EI will help you navigate unexpected changes smoothly and keep your audience engaged.

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2 Be empathetic

Another key skill of EI is empathy, which means being able to understand and respond to the emotions and needs of others. When you are presenting, you need to be aware of how the audience is feeling and reacting to your content and delivery. If they look bored, confused, or skeptical, you need to adjust your tone, pace, and style to engage them and address their concerns. For example, if they ask challenging questions, you can acknowledge their perspective, provide evidence or examples, and invite further discussion. If they look interested or curious, you can ask them questions, share stories or anecdotes, and encourage feedback.

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M. Laura Aguilar

Coach Ejecutiva | Experta en Liderazgo Transformacional e Inteligencia Emocional | Impulsando el Cambio y Bienestar Organizacional
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La inteligencia emocional desempe?a un papel crucial al enfrentar cambios inesperados durante una presentación. Detectar signos de aburrimiento o falta de atención en la audiencia requiere atención a lenguaje corporal, expresiones faciales y respuestas verbales. Ante esta situación, la empatía se convierte en una herramienta valiosa. Cambia tu enfoque de inmediato: modula tu tono de voz, ajusta el ritmo de tu discurso o introduce pausas estratégicas. Invita a la participación activa mediante preguntas o ejercicios y utiliza historias impactantes para reconectar emocionalmente. La adaptabilidad es clave, y estos ajustes, aplicados con empatía, fortalecen la conexión con la audiencia de manera efectiva.

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Nadja El Fertasi

Rebel with Purpose | Championing EQ in the Age of AI ?? | ?? Building Thriving Workplaces | ?? Mental Health | ??? Emotional Firewalls for Families | Speaker, Coach & Trainer | Building the Thrive with EQ Community ??
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A common mistake people make is trying to read people's facial expression and concluding what mood they are in. There have been studies shown that even not one person shows the same emotions during similar events. At times I have people look totally uninterested, only to come up to me afterward that they felt so inspired. I asked if we were part of the same experience :) So focus on you, and on managing your emotions, and don't take anything personal. Instead, validate their points of views and concerns through active listening and curiosity. A great way to start is: Thank you for sharing. I understand where you are coming from. Use AND instead of BUT, which implies possibilities instead of limitations.

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Verónica Dobronich

Speaker, docente, emprendedora, mentora, facilitadora, escritora. HR influencer #1 en 2024. HR influencer #5 en 2023. Especialista en IE ?????? y en inteligencia sensorial. +600 charlas en +16 países, incluyendo TEDx.
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La empatía, esencial en la inteligencia emocional, implica comprender y responder a las emociones y necesidades de la audiencia al presentar. Observa si están aburridos, confundidos o escépticos, y ajusta tono y estilo para involucrarlos. Frente a preguntas desafiantes, reconoce su perspectiva, proporciona evidencia y fomenta la discusión. Si están interesados, haz preguntas, comparte historias y alienta la retroalimentación. Ser empático no solo mejora la conexión con la audiencia, sino que también fortalece tu habilidad para adaptarte a sus reacciones, mejorando la efectividad de tu presentación.

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3 Be confident

A third essential skill of EI is self-confidence, which means having a positive and realistic view of your abilities and achievements. When you are presenting, you need to project confidence and credibility to the audience, even if you are feeling nervous or insecure. You can do this by using positive body language, such as smiling, making eye contact, and standing tall. You can also use affirmations, such as "I know this topic well", "I have prepared well", and "I can handle this challenge". If you make a mistake, don't apologize or dwell on it, but rather correct it and move on.

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Verónica Dobronich

Speaker, docente, emprendedora, mentora, facilitadora, escritora. HR influencer #1 en 2024. HR influencer #5 en 2023. Especialista en IE ?????? y en inteligencia sensorial. +600 charlas en +16 países, incluyendo TEDx.
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La confianza en sí mismo, clave en la inteligencia emocional, implica mantener una visión positiva y realista de tus habilidades al presentar. Proyectar confianza ante la audiencia, aunque te sientas nervioso, se logra con lenguaje corporal positivo, sonrisas, contacto visual y postura erguida. Refuerza la confianza con afirmaciones como "Conozco bien este tema" o "Me he preparado". Si cometes un error, no te disculpes, corrige y continúa. La autoconfianza no solo impacta en cómo te perciben los demás, sino que también influye en tu capacidad para superar desafíos y liderar con eficacia durante una presentación.

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Joel Monteleone

I help "social drinkers" thrive without alcohol and still be the life of the party with coaching, community and events. | Join the Hot and Sober Community
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Your confidence is your credibility. Unfortunately we live in a society where charisma and confidence outweigh knowledge and skill. If you have it all, you'll be unstoppable.

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4 Be resilient

A fourth important skill of EI is resilience, which means being able to recover from setbacks and learn from feedback. When you are presenting, you need to be prepared for some criticism or rejection, as not everyone will agree with or appreciate your ideas. Instead of taking it personally or defensively, you can use it as a chance to improve your presentation skills and grow as a speaker. For example, if you receive negative feedback, you can thank the person for their honesty, ask for clarification or suggestions, and reflect on what you can do better next time.

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5 Be passionate

A fifth valuable skill of EI is passion, which means having a strong interest and enthusiasm for what you are doing. When you are presenting, you need to convey your passion and excitement for your topic to the audience, as this will make them more engaged and receptive to your message. You can do this by using expressive language, such as metaphors, analogies, and rhetorical questions. You can also use stories, examples, and facts that illustrate why your topic matters and how it can benefit the audience.

By using these five EI skills, you can handle unexpected changes during a presentation with grace and professionalism, and deliver a memorable and impactful presentation.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Verónica Dobronich

Speaker, docente, emprendedora, mentora, facilitadora, escritora. HR influencer #1 en 2024. HR influencer #5 en 2023. Especialista en IE ?????? y en inteligencia sensorial. +600 charlas en +16 países, incluyendo TEDx.
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Para manejar cambios inesperados durante una presentación, utilice su inteligencia emocional (IE). Mantenga la calma y adapte su enfoque según la situación. Escuche atentamente a la audiencia y a los cambios que surjan. Ajuste su tono y lenguaje corporal para transmitir confianza. Sea flexible con el contenido y recurra a ejemplos conocidos. Utilice el humor para aliviar la tensión. Responda con empatía y demuestre capacidad de manejo de situaciones imprevistas. La IE le permitirá conectar con la audiencia, creando un ambiente favorable a pesar de los cambios.

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How can you use your EI to handle unexpected changes during a presentation?

1

2

3

4

5

6

1 Be flexible

2 Be empathetic

3 Be confident

4 Be resilient

5 Be passionate

6 Here’s what else to consider

Emotional Intelligence

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How can you use your EI to handle unexpected changes during a presentation?

1

2

3

4

5

6

1 Be flexible

2 Be empathetic

3 Be confident

4 Be resilient

5 Be passionate

6 Here’s what else to consider

Emotional Intelligence

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