How can you use your EI to connect with new clients or customers?

We only understand others as well as we understand ourselves. It's especially important to examine our biases, complexes, emotional triggers and any negative traits that can influence the way we speak and interact with others. Quite often conflicts have less to do with differences of opinion than they do with our egos. When we allow our insecurities and negative beliefs to control our communication, we risk projecting that onto others and it makes it difficult to understand them for who they are rather than who we think they are. Self-assessment exercises, objective feedback, self-honesty and intentional accountability are must-haves to help us grow in EI, and by doing so, opens our minds to be able to relate with others effectively.

Pay attention to verbal and non-verbal cues to gauge the client's emotional state. Practice active listening, giving your full attention to the client. Build trust through demonstrating your expertise and credibility.

To connect with clients using EI, focus on E.V.P: Emotions: Recognize and respond to the client's emotions. Positive emotions foster cooperative interactions, while negative ones can lead to conflicts. Use EI to navigate these effectively. Values: Understand and align with client values. Shared values strengthen communication and decision-making while differing values require careful navigation to avoid misunderstandings. Perceptions: Accurately perceive client needs and viewpoints. Misinterpretations cause conflicts; empathy and active listening help in understanding their perspective, and building trust and rapport. This approach enhances client engagement, satisfaction, and loyalty.

Elevate Client Connections with Emotional Intelligence! ?? Active Listening: Hear emotions behind words. ?? Empathy: Understand clients deeply. ?? Adaptability: Tailor approach to preferences. ?? Self-Regulation: Stay composed in challenges. ?? Social Skills: Build rapport effortlessly. ?? Motivation: Align goals for shared success. ?? Authenticity: Be genuine and transparent. ?? Positive Influence. ??Sustain connections with thoughtful follow-Up. Master EI for lasting collaborations! #EmotionalIntelligence #Networking ???

If you want to genuinely find out what you are good at and where you need to improve- ask a child. This may sound like a joke, but I am quite serious. As we grow older we are taught a variety of ways to disengage with our instinctual interpretation of situations. Kids are less likely to hold back on this idea.

I firmly believe that active and empathetic listening is an essential practice in establishing authentic connections. The commitment to careful attention, formulating open-ended questions, and reflecting on their feelings demonstrates a sincere interest in understanding their needs. Additionally, empathy, in seeking to understand their perspectives and emotions, reveals genuine care. This approach not only builds respect and appreciation but also establishes a solid foundation for lasting collaborations and relationships. I believe that the consistent practice of active and empathetic listening not only drives commercial success but also strengthens meaningful and beneficial long-term relationships.

In a diverse and dynamic context, active and empathetic listening takes center stage. This involves not just hearing words but grasping nuances, emotions, and unspoken cues. For a global player, this is more than a communication skill; it's a fundamental way to convey respect, value, and a genuine desire to understand and assist clients or customers.

One practice to try is mirroring others' emotions or postures. For example, if they smile you smile, if they show a serious face, you show a serious face, if they stand up you stand up also, etc. This helps create empathy and further connection. It's human's psychology to connect with people who share some common traits.

Once I heard: “God has given one mouth by two ears for a reason”. There is so much wisdom there. If you think about it, I’m the school you learn to talk but not to hear. You trained you physical capabilities but not your paying attention capabilities, we get preparation to ask, but not to hear and ask; and we can go on with more examples like that. I think that it would be so powerful if we can get training about active listening and paying attention to other people, but reality is, we don’t get that kind of training. Moral? Time to train yourself.

Transparent and authentic expression is a universal language in my international interactions. From a social innovation standpoint, clear and honest communication, both verbal and non-verbal, builds bridges. It showcases competence, instills trust, and reinforces reliability, essential qualities when connecting with clients or customers globally.

One short reflection about this subject. On main part of being an effective communicator behind when someone start to think about the economy of words. Sometimes we go in circles (with our words), maybe for fear of being direct, or maybe for a wrong idea that much always is better, that spend so much time to say just one thing. In this order of ideas I would like to recommend “the Mynto’s pyramid”. It is a tool developed by Barbara Mynto (ex McKinsey advisor) that is an amazing way to structure and deliver a message in a very effective and powerful way. Be assertive, be direct, be clear.

Unleash Your Authentic Voice: Express Yourself Clearly and Confidently Know & embrace your values, beliefs, and emotions. Clarify your message & choose words carefully. Embrace vulnerability & own your statements. Listen actively & be flexible & adaptable. Embrace imperfections & seek support. Celebrate your unique voice!

In a business context, being culturally sensitive is crucial when dealing with clients from diverse backgrounds. Stay informed about the cultures of your clients, especially if you are dealing with an international or multicultural client base but also resist making assumptions or generalizations based on cultural stereotypes. I remember my first trip to Singapore I brought boxes of my local candy. I did it to emphasize I am aware I am different from them but wish them to know more about me and I am open to talk about them. It was a nice icebreaker where they told me about their favorite food.

Navigating diverse styles and situations aligns seamlessly with my global background. Recognizing and respecting cultural nuances, preferences, and expectations is essential. Whether communicating formally or informally, emotionally or rationally, adaptability signals responsiveness and cultural sensitivity, fostering stronger connections.

Learning about cultures helps with communication, relationships and business transactions. Some good areas to be aware of that I learnt in International Business are Hofstede’s mode of 6 dimensions of national cultures: Power distance Uncertainty avoidance Individualism / collectivism Masculinity/Femininity Long/Short term orientation Indulgence /restraint

When it comes to conflicts, there are 3 principles which would be helpful to remember: 1. It's all about perspectives. No one wants to be told that they are wrong, nor do they want to be wrong. Be mindful of 'blaming' attitudes and aim to get a win-win outcome since people generally don't want to be losers. 2. Timing is key: Ask yourself whether this is the right time to bring up a topic. Are you and that person in the right state of mind and emotions? Do you need to wait till the later part of the week where all parties might feel more relaxed? 3. Your communication skills are key: Assess yourself and get feedback on your verbal, vocal and visual cues. Do they come across aggressive? Apathetic? It's nit what you say, but how you say it.

Master your emotions like a chess grandmaster plans their moves ?? The common mistake? We often try to regulate emotions as they appear, usually by suppressing them. The key is preemptive regulation BEFORE the trigger occurs. Effective tactics include: 1. Choosing Situations: Avoid interactions likely to elicit emotional responses, like certain types of clients. 2. Shifting Attention: Focus on positive aspects of a situation, such as understanding a client's needs, while sidelining potential emotional triggers. 3. Cognitive Change: Reinterpret situations, not as personal failures, but as mismatches, like a new client not being the right fit for us. This approach not only is more effective but also comes with fewer negative consequences.

Managing Conflicts with EI: 1. Self-awareness: Recognize & manage your own emotions to prevent escalation. 2. Empathy: Understand others' perspectives & feelings to find common ground. 3. Active listening: Pay attention & ask clarifying questions to avoid misunderstandings. 4. Clear communication: Express yourself assertively & respectfully. 5. Conflict resolution skills: Focus on solutions & compromise to reach win-win outcomes. By applying EI, you can transform conflict resolution into a collaborative process, strengthening relationships and achieving positive outcomes.

Building a connection with new clients doesn't end after the initial interaction. The ongoing cultivation of relationships is just as important. Regularly check in with clients to inquire about their needs, address concerns, and provide any necessary updates but also try to anticipate client needs and offer proactive support before issues arise.

Clients and customers will remain loyal to you because they trust you as a person. This is why you can move from one company to another and still maintain the same clients. It's in this same way that new connections are made. Your EI will help you grow and maintain your network.

A primeira intera??o n?o é suficiente para estabelecer uma conex?o com novos clientes. O estabelecimento de novos relacionamentos é igualmente importante. Fique em contato com os clientes regularmente para perguntar sobre suas necessidades, abordar suas preocupa??es e fornecer quaisquer atualiza??es necessárias. Também tente antecipar as necessidades dos clientes e fornecer suporte proativo antes que os problemas surjam.

By consistently nurturing relationships with clients, you not only solidify your current business connections but also lay the foundation for potential referrals and repeat business. Emotional intelligence in this context involves understanding the emotional needs of your clients, being attuned to changes in their priorities, and adapting your approach to foster a relationship that stands the test of time.

To authentically connect with new clients, applying emotional intelligence by not just understanding their needs, but anticipating them. It is important to demonstrate empathy not just through words, but by proactively addressing concerns, fostering trust, and creating a personalized experience that goes beyond expectations.

Get out of your own head, set aside your hopes, needs, ambitions, prejudices, and bias. Get into the head of the client. Dream into their thoughts, feelings, hopes, needs and expectations. To do this effectively and successfully you’ve to know yourself, especially your biases and prejudices. The simplest example is price/cost. All too often we develop a whole manner of beliefs and expectations about price/cost. That’s our stuff. That’s in our head. Dreaming into the client, by listening to what he talks about, leads you into their world and out of your own. They want a solution to their problem first and foremost. Price and cost are always secondary. “Seek first to understand before being understood” as Covey put it.

EI is the ability we have, to varying degrees, to be aware of our emotions and to know how to take them into account in the way we think and act. It also includes our awareness of the emotions of others and the skill to deal with them. People who have a high capacity to manage their emotions intelligently and to know how to take into account the emotions of others all do better, without exception, both in their personal and professional life. As emotions reside and make their mark primarily within our body, it is useful to learn to recognize their manifestations within us. To let them go ultimately.