How can you use a third-party mediator to resolve conflicts in change management?

1 What is a third-party mediator?

A third-party mediator is a neutral and impartial person or group that facilitates dialogue, negotiation, and problem-solving between conflicting parties. A mediator does not impose a solution or take sides, but rather helps the parties to understand each other's views, interests, and needs, and to find a mutually acceptable agreement. A mediator can be an external consultant, a professional mediator, or an internal staff member who has the skills and credibility to mediate.

2 Why use a third-party mediator?

A third-party mediator can help to resolve conflicts in change management in several ways. First, a mediator can provide a safe and confidential space for the parties to express their emotions, concerns, and grievances, and to listen to each other without judgment or interruption. Second, a mediator can help to clarify the issues, goals, and criteria for the change, and to identify the sources and impacts of the conflict. Third, a mediator can help to generate and evaluate options for resolving the conflict, and to encourage creativity and collaboration. Fourth, a mediator can help to document and implement the agreement, and to monitor and follow up on the outcomes.

3 When to use a third-party mediator?

A third-party mediator can be used at any stage of the change management process, depending on the situation. For instance, when the conflict is affecting the performance, morale, or relationships of people or the organization, a mediator can be beneficial. Similarly, when parties are unable or unwilling to communicate directly or through existing channels, a mediator can help. Additionally, if parties have tried other methods of resolving the conflict but have failed or reached an impasse, a mediator can provide assistance. Mediation can also be beneficial when parties have different levels of power, authority, or influence and need a balanced and fair process. Lastly, when parties have complex or interdependent issues, interests, or needs and need a comprehensive and creative solution, mediation can be useful.

4 How to use a third-party mediator?

Using a third-party mediator involves several steps. First, you need to select a suitable mediator who has the expertise, experience, and credibility to handle the conflict. You can ask for referrals, recommendations, or testimonials from other organizations or professionals who have used mediators before. Second, you need to prepare for the mediation by defining the scope, objectives, and expectations of the process, and by gathering relevant information and data. You also need to inform and invite the parties to participate in the mediation, and to explain the role and rules of the mediator. Third, you need to conduct the mediation by following the mediator's guidance and structure. You should be open, honest, and respectful, and be willing to listen, learn, and compromise. You should also be flexible, creative, and realistic, and be ready to accept and implement the agreement. Fourth, you need to evaluate and follow up on the mediation by reviewing the results, feedback, and lessons learned, and by monitoring and supporting the implementation and outcomes of the agreement.