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How can you use technology to support TQM practices?

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Technology can be a powerful ally for quality management, especially when it comes to implementing and sustaining total quality management (TQM) practices. TQM is a philosophy and methodology that focuses on customer satisfaction, continuous improvement, and teamwork across the organization. In this article, you will learn how you can use technology to support TQM practices in four key areas: data collection and analysis, process automation and optimization, communication and collaboration, and training and education.

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Bhawesh Chourasia ?

Global Head of Operations Excellence | Senior Leader in Quality, Digital Transformation, & Process Excellence |…
Bhavneet Kaur

Manufacturing Quality at Apple, Quality process improvements,QMS complainces,Process audits

1 Data collection and analysis

One of the core principles of TQM is to base decisions on facts and data, not opinions or assumptions. Technology can help you collect, store, analyze, and visualize data from various sources, such as customer feedback, product testing, process performance, and market trends. You can use software tools, such as spreadsheets, databases, dashboards, and statistical packages, to organize, manipulate, and present data in meaningful ways. You can also use technology to monitor and measure key quality indicators, such as defect rates, customer satisfaction, and process efficiency, and to identify and solve problems using tools, such as root cause analysis, Pareto charts, and fishbone diagrams.

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Bhavneet Kaur

Manufacturing Quality at Apple, Quality process improvements,QMS complainces,Process audits
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Total quality management (TQM) and technology are fast becoming essential features of business strategy for the success of many leading organizations in the world. More and more companies are using technology and adapting TQM for sustaining competitiveness in the marketplace. TQM works well for internal integration of logistics companies and they can benefit from the use of technology, including information technology (IT), to gain further internal and external integration.?

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2 Process automation and optimization

Another key principle of TQM is to eliminate waste and variation, and to optimize processes for quality and efficiency. Technology can help you automate and optimize processes by using software, hardware, and sensors to control, coordinate, and streamline tasks and activities. You can use technology to design, simulate, and test processes before implementing them, and to adjust them based on feedback and data. You can also use technology to integrate and standardize processes across different functions and departments, and to ensure compliance with quality standards and regulations.

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3 Communication and collaboration

A third key principle of TQM is to foster a culture of quality and teamwork, where everyone is involved and committed to quality improvement. Technology can help you communicate and collaborate with your internal and external stakeholders, such as employees, customers, suppliers, and partners. You can use technology to share information, ideas, and best practices, and to solicit feedback and suggestions. You can also use technology to facilitate teamwork and coordination, such as by using online platforms, tools, and apps for project management, document sharing, video conferencing, and instant messaging.

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4 Training and education

A fourth key principle of TQM is to invest in training and education, both for yourself and for your employees. Technology can help you access and deliver quality-related training and education, such as by using online courses, webinars, podcasts, and e-books. You can also use technology to assess and improve your skills and knowledge, such as by using online quizzes, surveys, and certificates. Technology can also help you create and maintain a learning environment, where you can encourage curiosity, innovation, and experimentation.

Technology can be a valuable resource for quality management, if you use it wisely and strategically. By using technology to support TQM practices, you can enhance your quality performance, customer satisfaction, and competitive advantage.

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5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Bhawesh Chourasia ?

Global Head of Operations Excellence | Senior Leader in Quality, Digital Transformation, & Process Excellence | Passionate about Driving Efficiency & Cultivating Excellence | IIT & IIM Alumnus |Speaker
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I think, we can truly leverage technology in many ways to strengthen our TQM practice. Apart from the ones mentioned above the following additional area can be explored: 1. AI Powered Big data analytics including analysis of customer feedback. 2. IoT for real time monitoring of devices, equipment and processes to identify issues proactively. 3. Quality management App ( mobile) - for faster and near realtime reporting of issues, sharing ideas, accessing documents from anywhere etc. 4. Digital dashboard for performance monitoring and effective communication 5. ML for predictive quality analysis for potential issues 6. VR for training and Simulated learning

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Sravan Kumar Vankeswaram

IT Systems Governance & Strategy |IT Risk & Compliance | IT Controls |Computerized Systems Validation| IT Product(s) Life Cycle Management|GAMP5 l IT Regulations-FDA 21CFR Part11,EU ANNEX11, GDPR |Google CDL| Toastmaster
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I believe, at high level, TQM demands, quality controls at 5 areas, i.e. People(Men/Women), Process(Methods), Products(Machine), Power(Management traits)and Prosperity(Money/Wealth). These are the 5 inputs to any organization. If we ensure the quality at each of these areas, organizations flourish.

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How can you use technology to support TQM practices?

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5

1 Data collection and analysis

2 Process automation and optimization

3 Communication and collaboration

4 Training and education

5 Here’s what else to consider

Quality Management

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How can you use technology to support TQM practices?

1

2

3

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5

1 Data collection and analysis

2 Process automation and optimization

3 Communication and collaboration

4 Training and education

5 Here’s what else to consider

Quality Management

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