登录查看更多内容

How can you use patient feedback to improve the patient experience for gastrointestinal diseases?

由人工智能和领英社区提供技术支持

Patient feedback is a valuable source of information for improving the quality of care and the patient experience for gastrointestinal diseases. Gastrointestinal diseases, or GI diseases, are conditions that affect the digestive system, such as irritable bowel syndrome, Crohn's disease, ulcerative colitis, and gastroesophageal reflux disease. These diseases can cause symptoms such as abdominal pain, bloating, diarrhea, constipation, nausea, and heartburn, which can affect the patient's quality of life, emotional well-being, and adherence to treatment. By collecting and analyzing patient feedback, you can identify the areas of improvement, the best practices, and the patient preferences that can enhance the patient experience for GI diseases. Here are some tips on how to use patient feedback effectively.

此文章中的业界达人

由社区从 11 条内容中精选。了解更多

Beatriz Burgos

Jornalista | Especialista em Bem-estar | Criadora do Protocolo QTM | Head de Conteúdo de Bem-estar e Qualidade de Vida
Pierluigi Tricoci

Associate Vice President, Medical Development, Cardiovascular
Dr.Shabnam Das Kar MD

Functional Medicine Doctor and Brain Health Coach

1 Choose the right methods

There are different methods of collecting patient feedback, such as surveys, interviews, focus groups, online reviews, and social media. Each method has its advantages and disadvantages, depending on the type of information you want to gather, the sample size, the response rate, and the cost. For example, surveys can be useful for quantifying patient satisfaction, but they may not capture the nuances of patient emotions or expectations. Interviews and focus groups can provide more in-depth insights, but they may be time-consuming and prone to bias. Online reviews and social media can offer spontaneous and honest feedback, but they may not be representative of the whole population or address specific aspects of care. Therefore, you should choose the methods that suit your goals, resources, and target audience.

添加您的观点

Beatriz Burgos

Jornalista | Especialista em Bem-estar | Criadora do Protocolo QTM | Head de Conteúdo de Bem-estar e Qualidade de Vida
举报内容
Na minha experiência como paciente vejo que é preciso levar em conta vários métodos para compreender o feedback de um paciente e por vezes os números s?o sim importantes, no entanto, as emo??es/sentimentos, ou seja, como esse paciente se sentiu emocionalmente falando no ambiente hospitalar ou da clínica s?o dados valiosos que revelam muito sobre quem é o seu paciente e o que de fato importa pra ele nesse atendimento. Agora como especialista em em experiência do cliente e do colaborador, creio que o método certo é aquele que converge com o que realmente importa para você como gestor. Exemplo, do que adianta sua clinica ser muito bonita e moderna, mas pecar no atendimento humanizado? O que é mais importante para o seu cliente? E pra você?

已翻译

赞
Dr.Shabnam Das Kar MD

Functional Medicine Doctor and Brain Health Coach
举报内容
Patients expect food recommendations from gastroenterologists.Therefore it is important for gastroenterologists to either learn about food and GI disorders or know who to refer to. I had a patient whose IBS symptoms were relieved when he stopped eating gluten and high carb grains.

已翻译

赞
Angie Weiss

I specialize in producing written content that conveys evidence-based research on optimal approaches for treating patients with metabolic syndrome, thyroid disorders, and diabetes.
举报内容
I find the answer very vague. It lists all possible data collection methods, but does not say which one would be better to use in specific circumstances. For instance, research on Crones disease would include more personal experience data whereas research about reflux could use more objective data like test results and gastroscopy findings.

已翻译

赞
Alan Bronnenberg

Retired Pfizer executive. Solving Problems in Psychiatry and Addiction
举报内容
Stratify the type and severity of discomfort/dysfunction. Design the post treatment survey to evaluate those exact criteria. Well, and add a few questions about how attractive the PA/NP was who actually saw this patient.

已翻译

赞

2 Ask the right questions

When asking questions to your patients about their experience with GI diseases, you should ensure the questions are relevant, clear, and specific. Avoid general, vague, or leading questions as they may not elicit meaningful responses. Additionally, try to avoid questions that are too sensitive, personal, or intrusive as they may make your patients feel uncomfortable. Examples of good questions to ask include inquiring about their satisfaction with diagnosis and treatment, understanding of their condition and medication, comfort level with the environment and equipment used for tests and procedures, respectfulness of physician and staff members, confidence in managing their GI disease at home, and overall quality of life since receiving care.

添加您的观点

Beatriz Burgos

Jornalista | Especialista em Bem-estar | Criadora do Protocolo QTM | Head de Conteúdo de Bem-estar e Qualidade de Vida
举报内容
Uma coisa que vivi como paciente e como profissional é que precisamos estar abertos ao que nos será dito mesmo se n?o tivermos perguntado. Penso que perguntar a um paciente de um doen?a gastrointestinal como isso impactou a sua vida, é sim uma pergunta pessoal, mas a resposta dela pode abrir um leque de possibilidades para que a clinica/hospital pense em estratégias efetivas para minimizar esses impactos. De repente o paciente ficou muito vulnerável e porque n?o a clínica oferecer além do tratamento, acompanhamento psicológico? é algo a se pensar.

已翻译

赞
Angie Weiss

I specialize in producing written content that conveys evidence-based research on optimal approaches for treating patients with metabolic syndrome, thyroid disorders, and diabetes.
举报内容
This answer is also very vague. It also does not explain the heading, "Ask the right questions". The explanation does not give any insight as to what would be the "right" questions.

已翻译

赞

3 Analyze the feedback

Once you have collected the feedback, you should analyze it to identify the themes, patterns, and gaps in the patient experience for GI diseases. You should look for both positive and negative feedback, as well as feedback that is consistent or inconsistent across different methods, sources, and groups of patients. You should also look for feedback that is specific or general, objective or subjective, and factual or emotional. You should use both quantitative and qualitative methods of analysis, such as statistics, charts, graphs, ratings, scores, categories, codes, themes, quotes, and stories. You should also compare your feedback with benchmarks, standards, and best practices in the field of GI diseases.

添加您的观点

Angie Weiss

I specialize in producing written content that conveys evidence-based research on optimal approaches for treating patients with metabolic syndrome, thyroid disorders, and diabetes.
举报内容
The method used to analyze results would depend on the study design. No researcher would use all of the methods together in one study. The section seems to have mixed the qualitativ and quantitative methods together.

已翻译

赞

4 Act on the feedback

The feedback you receive from your patients should inform your actions and decisions to improve the patient experience for GI diseases. It's important to prioritize the feedback that is most relevant, urgent, and feasible to address, and that can have a great impact on patient outcomes and satisfaction. Involving your patients in the improvement process is also key - acknowledge their feedback, communicate your plans, and seek their input. Taking action based on the feedback can include implementing protocols, guidelines, and checklists to ensure consistent care; providing education, counseling, and support; enhancing the comfort, privacy, and accessibility of facilities and equipment; training and rewarding staff for better communication, empathy, and professionalism; developing programs to address patient needs; and evaluating the impact of the improvements.

添加您的观点

Beatriz Burgos

Jornalista | Especialista em Bem-estar | Criadora do Protocolo QTM | Head de Conteúdo de Bem-estar e Qualidade de Vida
举报内容
Se você quer melhorar a experiência do cliente, é ele quem tem que ser ouvido, mas além de um mero formulário. Se uma feedback te deixou intrigado ou até cabe um pedido de desculpas, acho que tentar compreender melhor o que se passou na experiência do paciente é fundamental, mais do que isso, se é importante pra você que esse paciente permane?a com você e até te indique a outras pessoas, o discurso precisa caminhar junto com a a??o.

已翻译

赞
Angie Weiss

I specialize in producing written content that conveys evidence-based research on optimal approaches for treating patients with metabolic syndrome, thyroid disorders, and diabetes.
举报内容
I think most doctors do that already. They listen to their patients and provide care accordingly. It also is not clear if the article refers to individual feedback from patients or acting on results from a study.

已翻译

赞

5 Share the feedback

Sharing the feedback you receive from your patients can benefit both you and your patients, as well as other physicians and stakeholders in the field of GI diseases. Doing so can recognize and celebrate the achievements and strengths of your practice and staff, while also helping to identify and address any challenges or weaknesses. Additionally, sharing feedback allows you to learn from other practices and experts, demonstrate your commitment to quality improvement and patient-centered care, build trust with patients, and showcase your reputation and expertise in the field of GI diseases.

You can share the feedback through various channels, such as reports, newsletters, websites, social media, presentations, conferences, and publications. It's important to tailor the feedback to the audience, purpose, and format of each channel, using appropriate language, tone, and visuals. Through this continuous and collaborative process of using patient feedback to improve the patient experience for GI diseases, you can ensure that you are delivering care that meets their needs and expectations.

添加您的观点

Beatriz Burgos

Jornalista | Especialista em Bem-estar | Criadora do Protocolo QTM | Head de Conteúdo de Bem-estar e Qualidade de Vida
举报内容
Como especialista na experiência do cliente e que devido a minha doen?a me fez ver ter esse olhar para experiência do paciente, que sim, também é um cliente, acredito que o feedback tem que ser de conhecimento de toda a equipe bem como o empenho para melhorar o que deve ser melhorado. N?o acredito que ter essas informa??es somente com os gestores resolva o problema. Mas claro, esse momento de feedback tem que ser conduzido de maneira que haja espa?o para comemorar, reconhecer os pontos fortes da clinica aqueles que podem melhorar como time.

已翻译

赞

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

添加您的观点

Pierluigi Tricoci

Associate Vice President, Medical Development, Cardiovascular
举报内容
Physicians tend to have a very narrow, disease-specific approach while they often miss the holistic view on how treatment or other recommendations (ie. diet, lifestyle) may affect positively or negatively a patient life. That is why is important to empathize and understand what is important to patients. Physicians should also be be honest and transparent with patients on how strong is the evidence supporting a recommendation, what it is known and what is not known on benefit/safety of a particular intervention and what are the alternatives.

已翻译

赞

Working with Physicians

+ 关注

给文章评分

我们借助人工智能创建了此文章。您认为这篇文章怎么样？

很棒不太好

举报此文章

查看全部

How can you use patient feedback to improve the patient experience for gastrointestinal diseases?

1

2

3

4

5

6

1 Choose the right methods

2 Ask the right questions

3 Analyze the feedback

4 Act on the feedback

5 Share the feedback

6 Here’s what else to consider

Working with Physicians

给文章评分

感谢您的反馈

更多Working with Physicians相关文章

更多相关阅读内容

How can you use patient feedback to improve the patient experience for gastrointestinal diseases?

1

2

3

4

5

6

1 Choose the right methods

2 Ask the right questions

3 Analyze the feedback

4 Act on the feedback

5 Share the feedback

6 Here’s what else to consider

Working with Physicians

给文章评分

感谢您的反馈

查看其他技能