How can you use paraphrasing to clarify conflicts in communication?

2 How to paraphrase effectively?

To paraphrase effectively, you need to follow some basic steps. First, listen carefully and attentively to what the other person is saying, without interrupting or judging. Second, identify the main points and the emotions behind the message, and try to understand the other person's perspective. Third, restate what you have heard in your own words, using different expressions and examples. Fourth, check with the other person if you have paraphrased accurately, and ask for feedback or confirmation. Fifth, respond appropriately, either by asking further questions, expressing your agreement or disagreement, or offering solutions.

3 What are some examples of paraphrasing?

Examples of paraphrasing in different situations can be seen here. For instance, if your colleague is complaining about a project deadline that is too tight and unrealistic, you could say that they feel frustrated and stressed because they believe the timeline is not achievable and they don't have enough time to complete the task. Alternatively, if your boss is giving you feedback on your performance and suggests some areas for improvement, you could indicate that you appreciate their input and understand that they want you to work on your presentation skills, time management, and collaboration with other departments. Lastly, if your customer is unhappy with the quality of your service and wants a refund or a compensation, you should apologize for the dissatisfaction and acknowledge their request for money back or some form of compensation.

4 What are some dos and don'ts of paraphrasing?

Paraphrasing can be a great tool for communication, but it's important to use it correctly. When paraphrasing, make sure to use your own words and expressions while keeping the original meaning and tone of the message. Avoid changing or distorting the message, or adding your own opinions or judgments. Additionally, it's helpful to use relevant and accurate examples or illustrations to explain the message. However, be sure not to use too many or too few words, or make the message too vague or too specific. After paraphrasing, check with the other person to make sure you have done it correctly and ask for clarification if needed. Don't assume that you have understood everything or that the other person has understood you. Finally, respond appropriately and respectfully, showing empathy and interest towards the other person's feelings, opinions, and concerns.

5 How to practice paraphrasing?

Paraphrasing is an invaluable skill that can be developed through practice. To hone your paraphrasing abilities, you can practice with a partner or a group, taking turns to paraphrase what each other has said. You can also practice with yourself, writing down or recording your paraphrases and comparing them to the original source. Additionally, you can practice with various scenarios and contexts, paraphrasing different types of messages such as instructions, opinions, facts, stories, or emotions. It is important to use different styles and tones such as formal, informal, polite, or assertive.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?