登录查看更多内容

How can you use networking to stay current on industry trends in Customer Service Management?

由人工智能和领英社区提供技术支持

Customer service management (CSM) is a dynamic and evolving field that requires constant learning and adaptation. Whether you want to improve your skills, advance your career, or stay ahead of the competition, you need to keep up with the latest trends and best practices in CSM. One of the most effective ways to do that is through networking. Networking is not just about exchanging business cards or making small talk. It's about building meaningful and mutually beneficial relationships with other professionals who share your passion and interest in CSM. In this article, we'll show you how you can use networking to stay current on industry trends in CSM and how to get the most out of your connections.

此文章中的业界达人

由社区从 10 条内容中精选。了解更多

Palak Arora

Human Resources Executive @ STEMROBO Technologies | MBA in HR Development
Jim M.

WebMaster/Design/Build/Host
Abdullah Al Shishani??

Global Customer Service Expert | Proficient in CRM (Zendesk, Zoho and Freshworks) & Call Center Ops | Certified…

1 Identify your goals

Before you start networking, you need to have a clear idea of what you want to achieve. Do you want to learn new skills, find a mentor, get feedback, explore new opportunities, or expand your customer base? Having specific and realistic goals will help you focus your networking efforts and choose the right events, platforms, and people to connect with. It will also help you craft your elevator pitch, which is a brief and compelling introduction of who you are, what you do, and what value you can offer.

添加您的观点

Palak Arora

Human Resources Executive @ STEMROBO Technologies | MBA in HR Development
举报内容
Networking in Customer Service Management involves joining industry groups, attending conferences, and participating in webinars. Engage with professionals on social media, connect on LinkedIn, and build a diverse network. Actively contribute to discussions, comment on relevant posts, and share your insights. Stay updated by subscribing to industry publications, blogs, and newsletters. Join online communities to discuss trends and collaborate on projects with professionals from various organizations. Utilize these networking strategies to gain insights, exchange ideas, and build a strong professional network for staying current on industry trends in Customer Service Management.

已翻译

赞
Jim M.

WebMaster/Design/Build/Host
举报内容
Stay current in Customer Service Management by actively participating in industry events, webinars, and online forums. Connect with experts, follow influencers on social media, and foster relationships within your organization. Engage in mentorship programs to gain insights from experienced professionals. Contribute to discussions through articles or event presentations. This multifaceted networking approach ensures a continuous flow of industry insights, keeping you informed about the latest trends in Customer Service Management.

已翻译

赞
Abdullah Al Shishani??

Global Customer Service Expert | Proficient in CRM (Zendesk, Zoho and Freshworks) & Call Center Ops | Certified Consultant & Account Management Guru | Driving Customer Satisfaction
举报内容
Using Zendesk support to set and track your customer service management objectives. Clearly define SMART goals (Specific, Measurable, Achievable, Relevant, Time-bound) to enhance the effectiveness of your networking efforts. Keep reviewing and adjusting your goals based on evolving business trends and priorities.

已翻译

赞

加载更多内容

2 Find relevant events and platforms

Once you have your goals in mind, you need to find the best ways to reach out to your target audience. There are a variety of events and platforms that can help you network with other CSM professionals, such as conferences, workshops, and seminars covering topics related to customer satisfaction, loyalty, retention, feedback, and service quality. Additionally, online communities, forums, and groups like LinkedIn, Quora, Reddit, and Facebook can provide a platform for interaction with CSM experts, peers, and influencers. Moreover, podcasts, blogs, newsletters, and webinars offer valuable insights, tips, and trends on CSM like Customer Service Weekly or The Customer Service Lab. Lastly, professional associations and organizations like the Customer Service Institute of America or the International Customer Service Association provide membership benefits and resources to CSM practitioners.

添加您的观点

Abdullah Al Shishani??

Global Customer Service Expert | Proficient in CRM (Zendesk, Zoho and Freshworks) & Call Center Ops | Certified Consultant & Account Management Guru | Driving Customer Satisfaction
举报内容
Install the "Eventbrite" app to discover and register for relevant industry events. Attend virtual or in-person conferences, webinars, and forums catering specifically to customer service management whenever possible. Join online communities such as LinkedIn groups dedicated to customer service professionals.

已翻译

赞

3 Build genuine and lasting relationships

Networking is not a one-time transaction, but a long-term process that requires trust, respect, and reciprocity. To build genuine and lasting relationships with your network, you need to be proactive and follow up. Don't wait for others to contact you; instead, send a thank-you note, a relevant article, a referral, or a friendly reminder after meeting someone. Additionally, keep in touch regularly and show interest in their work and achievements. Furthermore, be helpful and supportive; don't just ask for favors or advice. Offer your expertise, feedback, resources, or introductions when appropriate. Share your knowledge, experience, and insights with your network and help them solve their problems or achieve their goals. Moreover, be respectful and professional; don't spam, stalk, or harass your contacts. Respect their time, privacy, and preferences. Communicate clearly, politely, and appropriately. Avoid gossip, criticism, or negativity while maintaining a positive and professional image and reputation.

添加您的观点

Abdullah Al Shishani??

Global Customer Service Expert | Proficient in CRM (Zendesk, Zoho and Freshworks) & Call Center Ops | Certified Consultant & Account Management Guru | Driving Customer Satisfaction
举报内容
Engage in meaningful conversations, offer insights, and collaborate on projects to grow genuine connections. Schedule regular virtual coffee meetings with colleagues and industry contacts to strengthen relationships.

已翻译

赞

4 Learn and apply

Networking is a valuable tool for staying informed on the latest developments in CSM. To maximize the benefits of networking, be curious and open-minded, listen actively and attentively, and be selective and relevant in what you take away. Additionally, be adaptable and innovative by experimenting with new ideas, tools, and strategies that you learn from your network. Doing so can help you hone your skills, progress your career, and stay competitive in the field of CSM.

添加您的观点

Abdullah Al Shishani??

Global Customer Service Expert | Proficient in CRM (Zendesk, Zoho and Freshworks) & Call Center Ops | Certified Consultant & Account Management Guru | Driving Customer Satisfaction
举报内容
Encourage continuous learning among your team, and apply new insights to enhance customer service strategies. Implement a monthly knowledge-sharing session where team members present and discuss recent industry trends and findings.

已翻译

赞

5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

添加您的观点

Abdullah Al Shishani??

Global Customer Service Expert | Proficient in CRM (Zendesk, Zoho and Freshworks) & Call Center Ops | Certified Consultant & Account Management Guru | Driving Customer Satisfaction
举报内容
Gartner's research indicates that by 2025, 60% of customer service engagements will be influenced by AI. Explore the "Zendesk" app to leverage AI-powered tools for customer service. Stay informed about emerging technologies and assess their potential impact on customer service management. Pilot an AI-powered chatbot in your call center to streamline routine queries and enhance customer experiences.

已翻译

赞
ENOBONG UMOH

BANK & ENTERPRISE RISK MANAGEMENT PROFESSIONAL
举报内容
■ Use Networking to identify key customer needs . ■ Use Networking to evaluate your customer satisfaction and increase your customer base. ■ Use Networking for Customer Capacity Building - Use your official or personal social media handles like Linkedin, whatsup, Facebook, instergram, Facetime, X handles etc to share profitable information. ■ Easy Accessibilty - Use Networking to create niches link ■ Networking Builds Strength.. ■ Use Networking to Build Compitencies - Attain online or virtual conferences, seminars and Webinars, workshops. ■ Use Networking to know the trend and also get the current technical resources for answers to some business puzzle. ■ Use Networking as a Path Finder for new opportunities.

已翻译

赞

Customer Service Management

+ 关注

给文章评分

我们借助人工智能创建了此文章。您认为这篇文章怎么样？

很棒不太好

举报此文章

查看全部

How can you use networking to stay current on industry trends in Customer Service Management?

1

2

3

4

5

1 Identify your goals

2 Find relevant events and platforms

3 Build genuine and lasting relationships

4 Learn and apply

5 Here’s what else to consider

Customer Service Management

给文章评分

感谢您的反馈

更多Customer Service Management相关文章

更多相关阅读内容

How can you use networking to stay current on industry trends in Customer Service Management?

1

2

3

4

5

1 Identify your goals

2 Find relevant events and platforms

3 Build genuine and lasting relationships

4 Learn and apply

5 Here’s what else to consider

Customer Service Management

给文章评分

感谢您的反馈

查看其他技能