Feedback is essential for improving your customer service skills and delivering a positive experience to your clients. However, not all feedback is equally useful or easy to implement. In this article, you will learn how to use feedback effectively to enhance your performance and satisfaction as a customer service professional.
Feedback can come from different sources, such as your customers, your manager, your peers, or yourself. Each source has a different perspective and purpose for giving you feedback. For example, your customers may want to express their satisfaction or dissatisfaction with your service, your manager may want to evaluate your performance and provide guidance, your peers may want to share best practices or support, and you may want to assess your own strengths and weaknesses. To use feedback effectively, you need to identify the source and purpose of each feedback and adjust your expectations and responses accordingly.
"Growth Champion" Regional Head Central and North ( Retail) Alfalah Asset Management Ltd
Feedback helps you improve you skill set which is important part to excel in your career. Positive mindset enquires themselves for feedback as they know the key to success lies in that.
Not all feedback is relevant, accurate, or actionable. Some feedback may be based on subjective opinions, incomplete information, or personal biases. Some feedback may be too vague, too general, or too specific to apply to your situation. Some feedback may be conflicting, contradictory, or confusing. To use feedback effectively, you need to filter and prioritize feedback based on its validity, relevance, and importance. You can use criteria such as SMART (specific, measurable, achievable, relevant, and timely) to evaluate feedback and decide which feedback to focus on and which feedback to ignore or discard.
The most helpful feedback speaks to a specific behavior and then the consequence of that behavior. Sometimes the person giving feedback can also share some alternative behaviors that will be more beneficial. To get those suggestions, you need to ask specifically what would be even more helpful or better.
"Growth Champion" Regional Head Central and North ( Retail) Alfalah Asset Management Ltd
Everything feedback is important regardless who is providing if you have positive mindset. Sometime opposite feedback help you develop social interactions skil which is useful in most Corporate Culture.
Feedback is a two-way communication that requires your active participation and engagement. How you respond and acknowledge feedback can affect your relationship with the feedback giver and your willingness to accept and apply feedback. To use feedback effectively, you need to respond and acknowledge feedback in a respectful, professional, and constructive manner. You can use techniques such as active listening, paraphrasing, asking questions, expressing appreciation, and requesting follow-up to show that you value and understand the feedback and that you are committed to improving your customer service skills.
"Growth Champion" Regional Head Central and North ( Retail) Alfalah Asset Management Ltd
Very important point. The key to improving is hidden in how actively listen and openly accept feedback. This is very key point especially for who are higher in food chain or pyramid.
Feedback is only useful if you act on it and monitor its impact on your customer service skills and outcomes. To use feedback effectively, you need to implement and monitor feedback in a systematic, realistic, and consistent way. You can use tools such as action plans, SMART goals, self-assessments, and feedback loops to translate feedback into concrete actions, track your progress and results, and solicit more feedback to refine your actions and improve your performance.
Enhance your value Feedback is very important to the growth of a Customer Service Professional and the organisation at large. Feedback can come from different sources; your team mates, your manager and even your customers. It is a performance indication that when properly and objectively analysed, filtered and implemented as appropriate will improve your customer relationship management skills which in turn will not only improve the organisation's customer retention rate but also earn you referrals. Each feedback is to be analysed to identify the purpose; either you need to upskill, upscale or both - this will enhance your value(s).
"Growth Champion" Regional Head Central and North ( Retail) Alfalah Asset Management Ltd
This article is highly recommended for the individuals who tend to improvise their current situation. Use empathy as a tool to one's who are providing feedback and act upon it.
Feedback is a powerful learning opportunity that can help you develop your customer service skills and enhance your personal and professional growth. To use feedback effectively, you need to learn and grow from feedback in a positive, reflective, and adaptive way. You can use strategies such as feedback journals, learning portfolios, peer coaching, and mentoring to document your learning journey, celebrate your achievements, identify your challenges, and seek further support and guidance.
Feedback is not a one-time event, but a continuous process that can help you improve your customer service skills and deliver a positive experience to your clients. By using feedback effectively, you can boost your confidence, competence, and satisfaction as a customer service professional.
"Growth Champion" Regional Head Central and North ( Retail) Alfalah Asset Management Ltd
Most effective way to grow is learn from other's experience rather than experiencing yourself. So sometimes a feedback changes your whole life span move you towards achievement of your goal, changing your objective and thus growing in your social, individual, family and professional lives.
Feedback is a great way to learn about yourself and grow your skills, knowledge, service and experience. I always encourage regular feedback and recommend creating a culture whereby feedback is welcomed and seen as positive. In a previous role, we asked peers to provide three examples of things we've done well, three areas we could improve and a single change that would make our working relationship better. This approach enabled everyone to build honest and respectful relationships within our team and company.