How can you use face-to-face communication to resolve conflicts at work?

1 Why face-to-face?

Face-to-face communication has many advantages over other forms of communication, such as email, phone, or text. It allows you to convey your tone, emotions, and body language, which can help you build rapport, empathy, and trust with the other person. It also enables you to receive immediate feedback, clarify misunderstandings, and address issues in a timely manner. Face-to-face communication can reduce the risk of miscommunication, escalation, and resentment that can arise from relying on written or verbal messages.

2 How to prepare?

Before you initiate a face-to-face conversation with someone you have a conflict with, you need to prepare yourself mentally and emotionally. First, identify the root cause of the conflict and what you want to achieve from the conversation. Second, acknowledge your own feelings and emotions and try to calm yourself down. Third, adopt a positive and constructive mindset and attitude. Fourth, plan the time, place, and agenda of the conversation and inform the other person in advance.

4 What to do?

After the face-to-face conversation, you should follow up with some actions to ensure that the conflict is resolved and the relationship is restored. Sending a summary email or message that recaps the main points of the conversation is a great place to start. Additionally, it's important to implement the agreed-upon solution or action plan and monitor its progress. Providing feedback and recognition to the other person for their cooperation and contribution is also key. Furthermore, maintain regular communication with the other person and check in on their feelings and satisfaction. Lastly, celebrate the success of the conflict resolution process and thank them for their collaboration.

5 How to improve?

Improving your face-to-face communication skills is something that can be achieved with practice and self-reflection. To enhance your abilities, you can request feedback from others on your communication style, strengths, and areas of improvement. Additionally, observing and learning from those who are skilled in face-to-face communication and conflict resolution can be beneficial. You can also read books, articles, or blogs that offer tips and advice on the subject, or take courses, workshops, or webinars that teach these skills. Joining a club, group, or network that provides opportunities to practice and improve your communication and conflict resolution skills is another great way to develop these abilities. Face-to-face communication is an invaluable tool for resolving conflicts at work and leading projects to success. With the right strategies and techniques in mind, you can communicate effectively, respectfully, and constructively with anyone you have a conflict with and reach a mutually beneficial outcome.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?