How can you use emotional intelligence to handle angry customers?
Angry customers can be challenging to deal with, especially if they are rude, unreasonable, or aggressive. However, you can use emotional intelligence to handle them more effectively and turn a negative situation into a positive one. Emotional intelligence is the ability to understand and manage your own and others' emotions, and to use them to communicate and collaborate. In this article, you will learn how to use emotional intelligence to handle angry customers in six steps.