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How can you use EI to build consensus during decision-making?

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Decision-making is a crucial skill for any leader, but it can also be a source of conflict and frustration in a team. How can you use emotional intelligence (EI) to build consensus and foster collaboration among your colleagues? EI is the ability to understand and manage your own and others' emotions, and to use them effectively in different situations. Here are some tips to apply EI to your decision-making process.

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Oluwatoyin Ololade Ademola (FCMI) (CPC) (CPM) EIA Practitioner,

Chief Growth Officer driving business growth with coaching expertise

1 Clarify the goal

Before you start making any decisions, make sure you and your team have a clear and shared understanding of the goal and the criteria for success. Use open-ended questions to elicit feedback and opinions from everyone, and listen actively to their perspectives. Acknowledge any emotions that may arise, such as excitement, anxiety, or frustration, and validate them as part of the process. By clarifying the goal, you can create a common ground and a sense of purpose for your team.

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Oluwatoyin Ololade Ademola (FCMI) (CPC) (CPM) EIA Practitioner,

Chief Growth Officer driving business growth with coaching expertise
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Emotional Intelligence (EI) can play a vital role in building consensus during decision-making processes. Here are some ways to utilize EI to foster consensus: Show empathy and understanding towards others' perspectives and emotions. Self-awareness: Develop self-awareness of your own emotions and biases. Effective communication: Use clear and transparent communication to ensure that everyone involved understands the decision-making process and the reasons behind it. Encourage collaboration and involve all relevant stakeholders in the decision-making process. By leveraging EI, you can create an inclusive and collaborative decision-making process that leads to consensus and buy-in from all involved?parties.

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2 Explore the options

Once you have defined the goal, brainstorm and evaluate different options for achieving it. Encourage creativity and diversity of thought by inviting input from all team members, especially those who may have different backgrounds, experiences, or viewpoints. Avoid judging or dismissing any ideas prematurely, and instead, ask for clarification and evidence to support them. Use positive and constructive language to express your own opinions, and show appreciation and respect for others' contributions. By exploring the options, you can stimulate innovation and generate more alternatives for your team.

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3 Negotiate the trade-offs

After you have generated and assessed the options, you may need to negotiate and compromise on some aspects of the decision. This can be challenging, as it may involve giving up or modifying some of your preferences or values. To do this effectively, you need to use your EI skills to empathize with others, understand their interests and concerns, and communicate your own clearly and assertively. Focus on the common goal and the benefits of the decision for the team and the organization, rather than on personal or positional interests. By negotiating the trade-offs, you can build trust and rapport with your team.

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4 Make the decision

When you have reached a point where you have enough information and consensus to make the decision, announce it clearly and confidently to your team. Explain the rationale and the criteria behind the decision, and how it aligns with the goal and the values of the team and the organization. Address any questions or objections that may arise, and acknowledge any emotions that may be triggered by the decision, such as relief, disappointment, or anger. By making the decision, you can demonstrate leadership and accountability for your team.

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Debopom Sanyal

Cardiac Survivor l Organisational Coach l Agile ,Transformation, Product and AI Enthusiast
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What's my objective entering a discussion? Is it to secure a unanimous decision, or to derive the optimal outcome through diverse and constructive dialogue? If my aim is the former, I might veer away from the central agenda, prioritizing consensus over the best possible result. However, it's vital to steer discussions with a clear purpose, employing thoughtful facilitation to harness the best from a variety of perspectives and ensure a decision that truly capitalizes on diverse thought processes.

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5 Implement the decision

After you have made the decision, you need to put it into action and monitor its results. Assign roles and responsibilities to your team members, and provide them with the resources and support they need to execute the decision. Communicate regularly and transparently with your team and other stakeholders about the progress and the challenges of the implementation. Celebrate the successes and learn from the failures, and solicit feedback and suggestions for improvement. By implementing the decision, you can foster engagement and commitment from your team.

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6 Review the decision

Finally, you need to review the decision and its outcomes, and reflect on the lessons learned from the process. Gather data and evidence to measure the impact and the effectiveness of the decision, and compare it with the goal and the expectations. Invite your team and other stakeholders to share their opinions and experiences of the decision and the implementation, and listen to their feedback and criticism. Recognize and appreciate the efforts and achievements of your team, and identify the areas for improvement and development. By reviewing the decision, you can enhance your learning and your EI skills for future decision-making.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Jonathan Dunnett

I am passionate about helping people and companies change the world in a meaningful way.
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Knowing the team is key in this as well. I once dealt with a team where no matter how much we pushed, one team member could not be moved to go faster. It was painful, but recognizing that while it was going to take 5X as long to get things done, by working with them rather than against them, we were able to get the job done, without totally derailing the project. Sometimes, you just have to take things in stride.

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How can you use EI to build consensus during decision-making?

1

2

3

4

5

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1 Clarify the goal

2 Explore the options

3 Negotiate the trade-offs

4 Make the decision

5 Implement the decision

6 Review the decision

7 Here’s what else to consider

Emotional Intelligence

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How can you use EI to build consensus during decision-making?

1

2

3

4

5

6

7

1 Clarify the goal

2 Explore the options

3 Negotiate the trade-offs

4 Make the decision

5 Implement the decision

6 Review the decision

7 Here’s what else to consider

Emotional Intelligence

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感谢您的反馈

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