How can you use digital tools to collaborate with stakeholders in workforce management?

1 Share information

Digital tools can help you share information with your stakeholders in real-time, such as schedules, forecasts, performance reports, feedback, and updates. You can use cloud-based platforms, such as Google Workspace or Microsoft 365, to create and access documents, spreadsheets, presentations, and calendars online. You can also use instant messaging, video conferencing, and email tools, such as Slack, Zoom, or Outlook, to communicate and exchange information with your stakeholders quickly and conveniently.

2 Streamline workflows

Digital tools can help you streamline your WFM workflows by automating and integrating tasks, such as data collection, analysis, reporting, and decision making. You can use software applications, such as Workforce Analytics or Kronos Workforce Ready, to collect and analyze data from various sources, such as time and attendance, payroll, human resources, and customer feedback. You can also use software applications, such as Asana or Trello, to create and manage projects, assign tasks, track progress, and collaborate with your stakeholders.

3 Enhance engagement

Digital tools can help you enhance your WFM engagement by creating and maintaining a positive and productive work culture. You can use social media platforms, such as LinkedIn or Facebook, to build and expand your professional network, share best practices, and learn from others. You can also use gamification tools, such as Kahoot or Quizizz, to create and play interactive quizzes, surveys, and games with your stakeholders, to motivate, reward, and educate them.

4 Improve skills

Digital tools can help you improve your WFM skills by providing you with access to various learning resources and opportunities. You can use online platforms, such as Coursera or Udemy, to enroll in courses, webinars, or workshops on topics related to WFM, such as data analysis, project management, or customer service. You can also use online platforms, such as Skillshare or Lynda, to watch videos, tutorials, or podcasts on topics related to WFM, such as communication, teamwork, or leadership.

5 Solve problems

Digital tools can help you solve problems with your WFM by enabling you to identify, analyze, and resolve issues faster and more effectively. You can use online tools, such as Google Forms or SurveyMonkey, to collect and analyze feedback from your stakeholders, such as employees, customers, or vendors. You can also use online tools, such as MindMeister or Lucidchart, to create and share diagrams, charts, or maps with your stakeholders, to visualize and understand complex problems.

Using digital tools to collaborate with stakeholders in WFM can help you improve your efficiency, productivity, and quality of work. However, you also need to be aware of the potential challenges and risks of using digital tools, such as security breaches, data privacy, technical glitches, or information overload. Therefore, you need to choose and use digital tools wisely, and follow best practices, such as setting clear goals, establishing roles and responsibilities, providing training and support, and monitoring and evaluating outcomes.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?