De-escalation is a skill that can help you manage challenging situations in the classroom, reduce stress, and improve communication and relationships with your students and colleagues. In this article, you will learn what de-escalation is, why it is important in education, and how you can apply some practical strategies to use it effectively.
De-escalation is the process of reducing the intensity of a conflict, crisis, or emotional reaction by using verbal and non-verbal techniques. The goal of de-escalation is to calm the situation, prevent violence, and promote problem-solving and cooperation. De-escalation is not about giving in, avoiding, or ignoring the issue, but rather about creating a safe and respectful environment for dialogue and resolution.
De-escalation is important in education because it can help you deal with various scenarios that may arise in the classroom, such as disruptive behavior, aggression, defiance, or emotional distress. By using de-escalation skills, you can prevent the situation from escalating, protect yourself and others from harm, and preserve the dignity and rights of the students involved. De-escalation can also help you build rapport and trust with your students, foster a positive learning climate, and model effective communication and conflict resolution skills.
Successful de-escalation requires preparation. To prepare, it’s important to be aware of your own triggers and biases, and how you can manage your emotions and reactions. Additionally, get to know your students and their backgrounds, interests, strengths, and challenges. It’s also helpful to identify resources that can support you in de-escalating a situation, such as a colleague or supervisor. Lastly, set clear and consistent rules and expectations for your classroom and know your limits when it comes to disengaging or seeking help.
In my experience, scenario based training is the best way to train for this. I was amazed at the results after the first few training sessions. I also found that the more often we train, officers, were more confident making contact with others.
Verbal techniques are the words and tone of voice you use to communicate with the student who is in a state of agitation or distress. To de-escalate, use a calm, respectful tone, avoiding shouting, sarcasm, or threats. Speak slowly, clearly, and confidently with a low-pitched voice. Show that you are paying attention and trying to understand the student's perspective by using active listening techniques such as eye contact, nodding, paraphrasing, and reflecting feelings. Ask open-ended questions to invite the student to share more information and explore options. Avoid questions that are accusatory or judgmental. Acknowledge the student's emotions and validate their experience with empathetic statements. Lastly, use de-escalating statements that convey your intention to help and cooperate in order to resolve the situation peacefully.
Non-verbal techniques are a key way to convey your message and attitude to the student who is in a state of agitation or distress. To de-escalate the situation, you should use a relaxed and open posture, keeping your arms at your sides, hands open, and shoulders relaxed. Additionally, maintain a safe and comfortable distance of at least an arm's length, adjusting it according to the student's cues and preferences. Appropriate eye contact is also important; make eye contact that is natural and respectful, but break it occasionally to reduce tension. Lastly, supportive gestures can show your interest and empathy; nod, smile, or tilt your head, but avoid gestures that show impatience or irritation such as rolling your eyes or checking your watch.
After de-escalating a situation, it is important to follow up with the student and yourself to ensure that the issue is resolved and that both of you are well. Talking to the student about what happened, how they felt, and what they learned can help them identify triggers, emotions, and behaviors that led to the situation. You can also express your appreciation and respect for the student and reaffirm your support and care. Additionally, if necessary, involve other parties to repair any damage or conflict. It is also important to practice self-care after de-escalating a situation; take some time to relax, breathe, and reflect on your experience. Acknowledge your feelings, thoughts, and actions, and reach out to someone you trust for support.