How can you use creative problem solving to resolve conflicts in a community?

1 Define the problem

The first step of CPS is to define the problem clearly and accurately. This means understanding the perspectives, needs, and interests of all the parties involved in the conflict, and finding a common ground that reflects their shared goals and values. To do this, you need to communicate effectively, listen actively, and ask open-ended questions. You also need to avoid making assumptions, judgments, or accusations, and instead focus on the facts and the feelings of the situation. A good way to define the problem is to use a statement that starts with "How might we..." and ends with a desired outcome. For example, "How might we improve the communication and collaboration among our team members?"

2 Generate ideas

The next step of CPS is to generate as many ideas as possible to solve the problem. This is where you can unleash your creativity and imagination, and use various techniques such as brainstorming, mind mapping, SCAMPER, or reverse brainstorming. The goal is to come up with a wide range of options, without judging or rejecting any of them at this stage. You can also invite input from other people who are not directly involved in the conflict, but who might have relevant insights or experiences. The more ideas you have, the more likely you are to find a solution that satisfies everyone.

3 Evaluate ideas

The third step of CPS is to evaluate the ideas you have generated, and select the best one. This means applying some criteria or standards to assess the feasibility, effectiveness, and suitability of each idea. You can use tools such as SWOT analysis, pros and cons lists, or decision matrices to help you compare and rank the ideas. You can also test some of the ideas by doing experiments, simulations, or prototypes. The key is to involve all the parties in the evaluation process, and to seek feedback and agreement on the chosen solution.

4 Implement the solution

The fourth step of CPS is to implement the solution you have selected, and monitor its results. This means planning and executing the actions that are necessary to make the solution work, such as assigning roles and responsibilities, setting deadlines and milestones, and allocating resources and budgets. You also need to communicate the solution clearly and transparently to all the stakeholders, and to address any concerns or objections they might have. Moreover, you need to track and measure the outcomes of the solution, and to collect and analyze data and feedback.

5 Follow up and review

The final step of CPS is to follow up and review the solution, and to make any adjustments or improvements if needed. This means evaluating the impact and effectiveness of the solution, and identifying any gaps, errors, or unintended consequences. You also need to celebrate and acknowledge the achievements and contributions of all the parties, and to express gratitude and appreciation. Furthermore, you need to reflect and learn from the experience, and to document and share the lessons and best practices.