How can you use consistency to gain commitment during a cold call?
Cold calling is one of the most challenging tasks for any call center agent. You have to deal with rejection, indifference, and hostility from potential customers who are not expecting your call. How can you persuade them to listen to your offer and commit to a next step? One of the key factors is consistency. In this article, you will learn how to use consistency to gain commitment during a cold call.
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Ask easy initial questions:Start by confirming simple details like their name and role to build rapport. This establishes early agreement, setting a positive tone for further conversation.### *Remind them of past answers:Use phrases like "Based on what you told me..." to reinforce their previous responses. This leverages consistency, making it difficult for them to back out or contradict themselves.