How can you use cognitive dissonance theory to resolve conflicts in your program team?
As a program manager, you may encounter conflicts among your team members, stakeholders, or clients. Conflicts can arise from different perspectives, expectations, interests, or values. How can you use cognitive dissonance theory to resolve conflicts in your program team? Cognitive dissonance theory is a psychological concept that explains how people experience mental discomfort when they hold contradictory beliefs, attitudes, or behaviors. In this article, you will learn how to apply cognitive dissonance theory to identify, understand, and reduce conflicts in your program team.