How can you use the Business Relationship Management maturity model in your organization?

1 What is the BRM maturity model?

The BRM maturity model is a tool that helps you assess and improve your BRM capabilities. It consists of five levels, ranging from level 1 (ad hoc) to level 5 (strategic partner). Each level has a set of characteristics, behaviors, and outcomes that define the quality and effectiveness of your BRM processes, relationships, and value delivery. The BRM maturity model is based on the BRM Institute's Body of Knowledge, a collection of best practices and standards for BRM professionals.

2 Why is the BRM maturity model important?

The BRM maturity model is a valuable tool to identify your current strengths and weaknesses as a BRM practitioner, as well as a roadmap to reach higher levels of maturity and performance. When using the model, you can benchmark your BRM capabilities against industry standards and best practices, align your BRM strategy with business goals and expectations, identify and prioritize gaps and opportunities for improvement in processes, relationships, and value delivery, track progress and measure results over time, and communicate your BRM value proposition to stakeholders.

3 How can you use the BRM maturity model in your organization?

To use the BRM maturity model in your organization, you need to assess your current level of BRM maturity using the BRM Institute's online assessment tool or a self-assessment questionnaire. Additionally, you can conduct interviews or surveys with your business partners and IT colleagues to get their feedback and perspectives on your BRM performance. After analyzing the assessment results and identifying areas that need improvement, you should plan and implement improvement actions. Assign roles and responsibilities, allocate resources, and set timelines and milestones for improvement initiatives. Monitor and evaluate progress and outcomes using relevant indicators and metrics, adjusting the action plan as needed based on evaluation results. The BRM maturity model is a continuous improvement process, so you should regularly reassess your BRM maturity level and update your improvement plan accordingly. By using the model, you can align your BRM strategy with business goals, identify gaps and opportunities for improvement, track progress over time, and communicate value to stakeholders. If you want to learn more about the BRM maturity model, visit the BRM Institute's website or consider enrolling in a certification or training program.

4 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?