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How can you use active listening to support physician leadership development?

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As a healthcare professional, you know how important it is to communicate effectively with physicians, especially if you aspire to take on leadership roles. One of the key skills that can help you build trust, rapport, and influence with physicians is active listening. Active listening is more than just hearing what someone says; it involves paying attention, reflecting, clarifying, and responding in a way that shows genuine interest and understanding. In this article, you will learn how you can use active listening to support physician leadership development, and how it can benefit your own career as well.

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1 Why active listening matters for physician leadership

Physicians face many challenges and pressures in their work, such as complex cases, tight schedules, regulatory demands, and emotional stress. They need to collaborate with other healthcare professionals, manage teams, and make decisions that affect patient outcomes and organizational goals. To do this effectively, they need to develop leadership skills that go beyond clinical expertise. Active listening can help them improve their interpersonal skills, such as empathy, feedback, conflict resolution, and coaching. By actively listening to their colleagues, patients, and stakeholders, they can gain insights, perspectives, and ideas that can enhance their performance and innovation.

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2 How to practice active listening with physicians

Active listening is not a passive or automatic process; it requires intention, effort, and practice. To hone your active listening skills with physicians, you should prepare yourself mentally and physically by clearing your mind of distractions and biases, as well as finding a quiet place to focus on the speaker. Additionally, show interest and respect with verbal and nonverbal cues such as nodding, smiling, maintaining eye contact, and using open body language. Listen for the main message and underlying emotions by using paraphrasing and summarizing to check your understanding. Ask open-ended questions and avoid interruptions, then respond with empathy and support by expressing understanding of their emotions and offering help or encouragement when appropriate. Finally, use positive feedback and praise to recognize the speaker's strengths, achievements, and contributions.

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3 How active listening can boost your career

Active listening is a powerful skill that can not only support physician leadership development, but also boost your own career in healthcare. Through active listening, you can build trust and rapport with physicians, learn and grow from their expertise and experience, enhance collaboration and teamwork, and advance your own leadership potential. To start applying these tips today, you must show that you care about the speaker and respect their opinions and feelings. This will help establish positive relationships and increase your credibility. Additionally, active listening allows you to gain new knowledge, skills, insights, and identify areas for improvement. You can also align your goals with those of the speaker's, resolve conflicts more constructively, generate ideas together, demonstrate communication skills, and inspire others with your vision. With practice, active listening can truly transform your communication and career.

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Narayanachar Murali

Gastroenterology/ GI Endoscopy / Hepatology / Clinical trials / New drug development/ New device development
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Active listening is OK but not doing anything following meetings is the mantra of hospital administrators. They are famous for endless hearing sessions( also called MFBM- meetings followed by more meetings). I agree when someone is irate, it is important to listen and not utter platitudes. It is when nothing follows an "important discussion" that people can go crazy at the workplace. .

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4 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Vasu Appalaneni, MD, MBA, FASGE

Advancing AI Initiatives In Medicine · Enhancing Patient Outcomes & Operational Efficiency While Addressing Ethical Considerations · Gastroenterologist
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One of my mantras or principles is: listen, learn and lead Active listening is key to understanding what your customers, colleagues viewpoints, pain points. It provides the basis for effective communication. If the leader listens with the intention to satisfy and respond with their own view irrespective of the physician they are talking to, they missed the opportunity.

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How can you use active listening to support physician leadership development?

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4

1 Why active listening matters for physician leadership

2 How to practice active listening with physicians

3 How active listening can boost your career

4 Here’s what else to consider

Working with Physicians

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How can you use active listening to support physician leadership development?

1

2

3

4

1 Why active listening matters for physician leadership

2 How to practice active listening with physicians

3 How active listening can boost your career

4 Here’s what else to consider

Working with Physicians

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