How can you use active listening to resolve conflicts in non-profit management?

Hoje em dia, com o movimento das lideran?as se tornarem mais humanizadas e menos autocráticas, a escuta ativa é fundamental nesse processo. N?o existe como fazer uma boa gest?o de pessoas e de negócios sem ter uma boa escuta ativa. A constru??o da confian?a com as pessoas também parte de uma boa escuta ativa. No entanto parece fácil mas é um exercício bastante desafiador que envolve conseguirmos nos desconectar de todas as distra??es digitais para estarmos de fato presentes.

A resolu??o de conflitos na Gest?o Privada ou Sem Fins Lucrativos tem o mesmo ponto fundamental da rela??o humana: Empatia! Ser empatico é o ponto crucial para demonstrar e ouvir as partes envolvidas,fazer perguntas colaborativas, abertas com o objetivo de entender melhor as perspectivas e sentimentos cria um ambiente mútuo fundamental para a busca da solu??o colaborativa dos problemas diários nas Organiza??es.

Vivemos um momento único e ao mesmo tempo diferente na história das corpora??es e dos negócios. Um momento onde o trabalho em equipe é FUNDAMENTAL para eficiência das organiza??es. Neste contexto a escuta ativa deixa de ser uma op??o e se compraz como algo absolutamente necessário para qualquer lideran?a.

Well active listening can eradicate many confusions that are the real cause behind the conflict. Conflict management is more than just resolving the conflict timely but also to engage those members in work tasks together in future. We must engage workers in activities fostering collaboration.

Active listening is a deliberate process extending beyond hearing, involving attentive listening, paraphrasing, asking open-ended questions, and providing feedback. By employing these components, one demonstrates genuine interest, understanding, and a desire to connect with the speaker. It creates an environment where individuals feel valued and heard, fostering effective and meaningful communication.

A escuta ativa é importante para todos os tipos de empresas e n?o só para ongs. E a importancia tem haver com a conex?o com pessoas. Atingimos os objetivos de uma ong e de todos os tipos de empresas através das pessoas, que s?o os ativos mais importantes.

El éxito de una organización es en virtud de la personas, de su capital humano. Sin una escucha activa de los colaboradores, stakeholders, benefactores y beneficiarios es probable que no se logre el éxito esperado, o el equilibrio entre los intereses, inquietudes y motivaciones de cada grupo. La escucha activa nos permite comprender para gestionar con los pies en la realidad, el corazón en los Impulsores de las causas sociales/culturales, el oído en las perspectivas diversas y por consiguiente las acciones en decisiones conscientes

La escucha activa es una parte muy importante del Gobierno Abierto y en definitiva, la aplicación de herramientas y protocolos más transparentes, colaborativos, éticos y con una rendición de cuentas más clara. Implica una mayor participación de la ciudadanía en los asuntos públicos que le interesan y parte en no tener que esperar a que la ciudadanía solicite la información, sino ofrecérsela previamente.

To catch details we miss while we are often forming responses in our own head. This is huge if you want to be effective. Shut the telling part of your brain down for a few minutes and listen.

Active listening is hard! I/we want to fix whatever is the problem Now! How many times has that backfired? I’m still learning how to be an active listener, to really hear what the other person is saying and notice how they are saying it. My role as a listener is not to fix anything and to give my opinion and offer a solution only when asked.

Conflitos com a equipe s?o situa??es que costumam tirar a lideran?a da zona de conforto. Mas na busca por uma lideran?a mais justa e humanizada, a escuta ativa é uma ferramenta importante a ser incorporada no dia a dia. As pessoas precisam sentir que o líder de fato está interessado em ouvir o que ocorreu que gerou o conflito, que será neutro e justo nas pondera??es e consequente tomada de decis?o. Ouvir cada pessoa individualmente é importante bem como reunir a todos e conversar sobre o ocorrido.

Excelente dia Extraodinários! A escuta ativa é muito importante em situa??es de conflitos entre a equipe, afinal todos v?o querer contar a sua vers?o. Aí que a escuta ativa entra em a??o, pois é o momento de n?o tomar lado e apenas estar atento aos detalhes e 100% presente. Pois será necessário tomar decis?o e precisa ser o mais assertivo possível e através das informa??es que recebeu e por ter sido presente, saberá utilizar essas informa??es para validar sua decis?o perante a todos presentes no conflito.

i think that your own composure creates a safe space for open communication between team members. maintaining eye contact, and using non verbal cues conveys your interest in the conversation which will help build trust, focus on understanding and identifying the speaker's emotion to find better solutions.

Often times when conflict occurs, there is an urge to shut down the other party. This is the wrong approach. Its also important to ask questions (open ended) that will induce a response where more information's is given. Even if your perspective is different than others, its important to understand other's perspectives.

La resolución de conflictos implica abrir conversaciones, conversar es escuchar. Escuchar no es oír sino también interpretar! Para resolver conflictos y contribuir a la mediación debemos ser capaces de escuchar para comprender los distintos puntos de vista sobre una misma situación o hecho y así buscar puntos de encuentro y ganar ganar entre las partes.

Bons pontos! Eu acrescentaria algum tipo forte de governan?a ao processo que pudesse trazer mais tranquilidade às partes envolvidas.

Show your donors you value their voice. summarizing their points and ask questions. this builds trust and creates a foundation for open communication even during disagreements.

Active listening can be very helpful in resolving donor conflicts. Firstly, it involves giving full attention to the donor's concerns and opinions without interrupting or judging them. It's essential to show empathy and understanding towards their perspective, acknowledging their feelings and emotions. Additionally, it is important to ask open-ended questions to gather more information and clarify any misunderstandings. Reflecting back on what the donor has said and summarizing their points can also show that you are actively engaged and interested in finding a resolution. By actively listening, you can create an atmosphere of mutual respect and understanding, which can help in finding common ground and resolving conflicts effectively.

Beneficiary management must come with great respect, without judgement. I always believe God gives an opportunity to serve people and without beneficiaries, I won't be able to serve any, so I treat beneficiaries as I treat God. This level of acknowledgement will open a pathway for better trust building which will ease conflicts. Once the trust is built, than the active conversation are easy to take place

Active listening can be a valuable tool in resolving conflicts between NGO beneficiaries. Firstly, it involves giving our full attention to the person speaking, maintaining eye contact, and avoiding interruptions. It also requires us to show empathy & understanding towards their perspective. In conflicts between NGO beneficiaries, active listening can help by allowing each party to fully express their concerns & grievances. By actively listening, we can gain a better understanding of their needs and motivations. This understanding can then be used to facilitate open & respectful dialogue, finding common ground and potential solutions. It can also help build trust and rapport, creating a safe space where beneficiaries feel heard and valued.

Very useful insights! Additionally, the key to resolving partner conflicts through active listening is, understanding the source of the conflict by carefully listening to the various perspectives of the parties to the conflict without bias. The secret of which is, asking in-depth, non judgemental questions: questions which you as a mediator triangulate to help the disputants reach a win-win sitaution, resulting in self-acceptance, confession, and reconciliation and healing between the disputants.

Trust and flexibility is the key factor in communication, especially in non profit management, where people are mostly work and contribute beyond their stipulated time and days. Training someone on the work and additional contributions will give greater acknowledgement to them and encourage them to contribute more. Giving them flexibility is also vital in getting the better performance from the people as well as creating better working environment.

Todos sabem da importancia da escuta ativa, tem sido algo bem debatido. No entanto é muito difícil de se colocar em prática. Para ter uma escuta ativa é necessário esfor?o contínuo, que inclui pedir feedbacks às pessoas, pode incluir inclusive exercícios de conex?o consigo mesmo como medita??o ou ioga e em alguns casos até mesmo terapia. O lado positivo desse esfor?o é que a recompensa é certa e ajudará a impulsionar a carreira de quem melhorar nessa prática.

It is also important to have a fundamental understanding of your organization’s culture because this influences team dynamics and communication at all levels. Active listening is vitally important for effective communication, but we must also tend to the larger organizational systems that enable or inhibit vital information from reaching its intended destination.

Excelente dia Extraordinários! Sobre a importancia da escuta ativa é saber que n?o é algo fácil é preciso muito treinamento e colocar em prática até se tornar algo automático. No inicio é tenso e desafiador, até parece que será impossível estar atento e n?o pensando em outras coisas, só com a prática que isso ira melhorando.

acknowledge that active listening comes with its own set of challenges. not all conflicts will have resolution. sometimes, the conscious and difficult decision will be to step away. also, active listening requires mental resources and clarity, and pushing yourself beyond those limits can be counterproductive.