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How can you use active listening to improve communication with your board?

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Communication is vital for any organization, but especially for boards that need to make strategic decisions, resolve conflicts, and build trust. One of the most effective ways to improve communication with your board is to use active listening, a skill that involves paying attention, reflecting, and responding to what others say. In this article, you will learn how to use active listening to enhance your board communication and achieve better outcomes.

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1 What is active listening?

Active listening is more than just hearing what someone says. It is a process of engaging with the speaker, showing interest and empathy, and providing feedback. Active listening has four main components: attending, reflecting, clarifying, and summarizing. Attending means using verbal and nonverbal cues to show that you are focused and attentive. Reflecting means paraphrasing or repeating what the speaker said to confirm your understanding and acknowledge their feelings. Clarifying means asking open-ended questions or requesting examples to avoid misunderstandings or confusion. Summarizing means providing a brief overview of the main points or action steps at the end of the conversation.

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Daisy Soler

Owner & CEO at Daisy's Interpretation Services, LLC | Ohio DOL Apprenticeship Partner | Spanish Interpreter/Translator | Empowering Women in Leadership & Business | #Entrepreneur #Inspiration
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One thing I have found in Active listening is, that when you let the speaker know how you appreciate their thoughts you empower them. It makes them feel important and respected.

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Alabi Rahmat CCSP

Customer Success Manager || Remote Tutor || Service Professional ||
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Active listening for me is a skill that can help you communicate more effectively with your board. It involves paying attention to what the speaker is saying, reflecting back their main points, asking clarifying questions, and summarizing the key takeaways. By practicing active listening, you can show your board that you value their input, understand their concerns, and are willing to collaborate with them. Active listening can also help you avoid misunderstandings, resolve conflicts, and build trust with your board members.

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2 Why is active listening important for board communication?

Active listening is important for board communication because it can help you build rapport, trust, and respect with your board members. By listening actively, you can demonstrate that you value their opinions, perspectives, and experiences, and that you are willing to learn from them. Active listening can also help you avoid or resolve conflicts, as it can help you identify the underlying issues, needs, and emotions of the parties involved. Additionally, active listening can help you improve your decision-making, as it can help you gather more information, analyze different options, and reach a consensus.

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Daisy Soler

Owner & CEO at Daisy's Interpretation Services, LLC | Ohio DOL Apprenticeship Partner | Spanish Interpreter/Translator | Empowering Women in Leadership & Business | #Entrepreneur #Inspiration
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Active Listening when dealing in a board setting is important because it leads them to make better decisions, which in turn can lead to a growing organization.

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3 How can you practice active listening with your board?

To practice active listening with your board, it's important to prepare, be patient, and practice. Before the meeting, review the agenda, objectives, and background information to stay focused. During the meeting, maintain eye contact, nod, and use positive expressions to demonstrate you are listening. Don't check your phone or take notes while someone is speaking; if you need to interrupt, do so politely and briefly. After the speaker finishes, reflect by paraphrasing or repeating their main points or feelings. Ask clarifying questions to explore their thoughts, opinions or assumptions. Finally, summarize the conversation by highlighting key takeaways or action steps to confirm the outcome and close the loop.

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Daisy Soler

Owner & CEO at Daisy's Interpretation Services, LLC | Ohio DOL Apprenticeship Partner | Spanish Interpreter/Translator | Empowering Women in Leadership & Business | #Entrepreneur #Inspiration
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you can practice active listening with your board first by reviewing the information that its going to be discussed in the meeting. Give them your full attention, look them in the eye, and let them know that you clearly understand what they are saying by giving them feedback.

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4 What are the benefits of active listening for board communication?

Active listening for board communication can bring many benefits, such as improved understanding and collaboration, enhanced trust and credibility, and reduced conflict and stress. Listening actively can help you understand the needs, expectations, and goals of your board members, and work with them to achieve common objectives. You can also show respect, appreciation, and sincerity to your board members, increasing your credibility and influence as a leader. Moreover, active listening can prevent or resolve misunderstandings, disagreements, or tensions with your board members, creating a positive and productive atmosphere while reducing stress and frustration.

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5 How can you measure your active listening skills?

Measuring your active listening skills can help you identify strengths and areas for improvement, as well as track progress over time. Self-assessment, feedback, and observation are all ways to measure active listening skills. Self-assessment could involve a questionnaire or checklist to rate yourself on various aspects of active listening. You can also reflect on your feelings, thoughts, and behaviors during and after the conversation. Feedback from board members or other stakeholders can provide insight into how well you understood them, how interested and empathetic you were, and how clear and concise you were. Observing other board members or leaders who are good at active listening can teach techniques, strategies, and habits. Recording or videoing yourself during a conversation can help analyze verbal and nonverbal cues, responses, and outcomes.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you use active listening to improve communication with your board?

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4

5

6

1 What is active listening?

2 Why is active listening important for board communication?

3 How can you practice active listening with your board?

4 What are the benefits of active listening for board communication?

5 How can you measure your active listening skills?

6 Here’s what else to consider

Interpersonal Communication

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How can you use active listening to improve communication with your board?

1

2

3

4

5

6

1 What is active listening?

2 Why is active listening important for board communication?

3 How can you practice active listening with your board?

4 What are the benefits of active listening for board communication?

5 How can you measure your active listening skills?

6 Here’s what else to consider

Interpersonal Communication

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