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How can you use active listening to identify triggers and traumas in peer support?

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Peer support is a valuable way to offer empathy, understanding, and guidance to someone who is facing mental health challenges. However, peer support also requires sensitivity and awareness of the potential triggers and traumas that the person may have experienced or may still be experiencing. Active listening is a key skill that can help you identify and respond to these triggers and traumas in a respectful and supportive way. In this article, you will learn what active listening is, how it can help you recognize triggers and traumas, and how to use it effectively in peer support.

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Upasna Gautam

Sr. Platform Product Leader at CNN | Chair of the Board of Directors at The News Product Alliance | Angel Investor

1 What is active listening?

Active listening is a way of communicating that involves paying close attention to what the other person is saying, showing interest and curiosity, and reflecting back what you hear and understand. Active listening is not just about hearing the words, but also the emotions, needs, and meanings behind them. Active listening can help you build rapport, trust, and empathy with the person you are supporting, as well as clarify any misunderstandings or confusion.

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Dominik Michelitsch

Founder and CEO of NeuroMind || Personal Coach, Mental Health Researcher and Educator
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Aktives Zuh?ren ist eine entscheidende Kommunikationsf?higkeit, die in beruflichen und pers?nlichen Kontexten gleicherma?en wichtig ist. Es beinhaltet, einem Gespr?chspartner mit voller Aufmerksamkeit zuzuh?ren, seine Worte zu verstehen und empathisch auf das Geh?rte zu reagieren. Aktives Zuh?ren erfordert, Ablenkungen zu minimieren, offene Fragen zu stellen, nonverbale Signale zu beachten und Feedback zu geben. Diese F?higkeit f?rdert eine tiefere Verbindung, besseres Verst?ndnis und effektivere Zusammenarbeit. Es ist ein wertvolles Werkzeug für beruflichen Erfolg und zwischenmenschliche Beziehungen.

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2 How can active listening help you identify triggers and traumas?

Triggers are anything that reminds a person of a traumatic event or situation that caused them distress, fear, or pain, and traumas are the psychological and emotional effects of these events and situations. Triggers and traumas can be different for each person, depending on their personal history, context, and coping skills. Active listening can help identify triggers and traumas by asking open-ended questions that invite the person to share their thoughts and feelings without judgment or pressure. Additionally, it is important to listen for clues that indicate the person is feeling uncomfortable, anxious, or overwhelmed by certain topics, words, or memories. Observing the person's body language, tone of voice, and facial expressions for signs of distress, discomfort, or dissociation is also essential. Lastly, reflecting back what you hear and understand and checking in with the person if they need a break is crucial.

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Dominik Michelitsch

Founder and CEO of NeuroMind || Personal Coach, Mental Health Researcher and Educator
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Aktives Zuh?ren hilft, Ausl?ser und Traumata zu erkennen, indem es eine empathische Umgebung schafft. Sensibilit?t für emotionale Signale, das Stellen offener Fragen und empathisches Feedback erm?glichen es, verborgene Themen ans Licht zu bringen. Respekt und Geduld sind entscheidend, da Menschen mit Traumata Zeit ben?tigen, um sich zu ?ffnen. Aktives Zuh?ren f?rdert eine tiefere Verbindung und schafft ein unterstützendes Umfeld, in dem Menschen sich sicher fühlen, über ihre traumatischen Erfahrungen zu sprechen. Dies kann der erste Schritt zur Bew?ltigung und Heilung sein. #AktivesZuh?ren #Traumabew?ltigung #Empathie

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3 How to use active listening effectively in peer support?

Active listening is a skill that can be learned and improved with practice and feedback. It's a powerful tool to provide effective and compassionate peer support to someone facing mental health challenges. To do this, you should be present and attentive, giving the person your full attention and avoiding distractions or interruptions. Make eye contact, nod, and use verbal cues to show that you are listening and interested. Be empathic and respectful, understanding the person's perspective without imposing your own opinions or solutions. Ask questions that help the person explore their feelings, thoughts, and needs without interrogating them. Use affirmations, validations, and encouragements to acknowledge their strengths, efforts, and achievements. Summarize what you hear and understand, avoiding assumptions or distortions that may misrepresent or invalidate the person's message. Adapt your communication style to the person's needs and preferences. Be ready to change the topic or offer a different kind of support if they indicate they are triggered or traumatized by something. Active listening can also help you enhance your own self-awareness, communication skills, and emotional regulation.

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Upasna Gautam

Sr. Platform Product Leader at CNN | Chair of the Board of Directors at The News Product Alliance | Angel Investor
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Excellent communicators are excellent listeners because they: ?Validate other people’s feelings with phrases like “of course,” “that makes sense,” and “I get that.” ?Create a sense of safety in a conversation that is free of judgement, fault-finding and rejection ?Follow their curiosity and ask questions that show interest in the other person ?Mindfully listen with their whole body instead of multi-tasking ?Hear what’s beneath the words by tuning into the speaker’s tone and body language

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Dominik Michelitsch

Founder and CEO of NeuroMind || Personal Coach, Mental Health Researcher and Educator
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Im Bereich des Peer-Supports ist aktives Zuh?ren von gro?er Bedeutung. Als Peer, der ?hnliche Erfahrungen hat, kannst du durch Empathie, offene Fragen, nonverbale Kommunikation und Feedback eine unterstützende Umgebung schaffen. Geduld und Zeit sind wichtig, ebenso wie die Wahrung von Vertraulichkeit. Biete Ressourcen an, wenn m?glich, und reflektiere auf deine eigenen Erfahrungen, um eine tiefere Verbindung und wirksame Unterstützung zu erm?glichen. #PeerSupport #AktivesZuh?ren #Empathie

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4 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you use active listening to identify triggers and traumas in peer support?

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1 What is active listening?

2 How can active listening help you identify triggers and traumas?

3 How to use active listening effectively in peer support?

4 Here’s what else to consider

Peer Support

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How can you use active listening to identify triggers and traumas in peer support?

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1 What is active listening?

2 How can active listening help you identify triggers and traumas?

3 How to use active listening effectively in peer support?

4 Here’s what else to consider

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