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How can you use active listening to identify a patient's root problem?

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As a healthcare professional, you know how important it is to communicate effectively with your patients. But sometimes, it can be challenging to understand their needs, concerns, and expectations. That's why active listening is a vital skill that can help you identify a patient's root problem and provide better care. In this article, you'll learn what active listening is, why it matters, and how to apply it in your interactions with patients and physicians.

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Nora Castiglia

Community builder y dinamizadora digital. Médica e investigadora - Mi misión es lograr que los profesionales de la…
Karin Venema

Department Manager - Archaeology and History at University of Exeter
Dr Renu Sharma

Director at Narmada Health Group

1 What is active listening?

Active listening is a way of paying attention to what someone is saying, not just the words, but the emotions, tone, and body language behind them. It involves showing interest, asking questions, paraphrasing, reflecting, and summarizing what you hear. Active listening also means avoiding distractions, interruptions, judgments, and assumptions. By doing so, you can build rapport, trust, and understanding with the speaker.

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Dr Renu Sharma

Director at Narmada Health Group
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So true…. Often heard… Dr I feeling much better…. half of my illness is cured. So it’s very important, patient should feel that hundred percent we are with him, listening and understanding what they want to convey..!

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Nora Castiglia

Community builder y dinamizadora digital. Médica e investigadora - Mi misión es lograr que los profesionales de la salud trabajen con serenidad, creando programas eficientes con mayor retorno de la inversión.
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La escucha tiene la capacidad de ?aliviar? tensiones. La mayoría de las veces que un paciente o familia se siente incomprendido es porque no ha tenido la posibilidad de poder expresar abiertamente sus dudas y temores. Escuchando activamente, damos al otro la posibilidad de compartirlas, proporcionando apoyo emocional.

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2 Why does active listening matter?

Active listening matters because it can improve the quality and safety of patient care. Research shows that active listening can enhance patient satisfaction, adherence, and outcomes. It can also reduce errors, complaints, and malpractice claims. Active listening can help you diagnose a patient's root problem more accurately and efficiently, as well as tailor your treatment plan to their needs and preferences. Active listening can also foster collaboration and respect among healthcare professionals, leading to better teamwork and decision-making.

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Nora Castiglia

Community builder y dinamizadora digital. Médica e investigadora - Mi misión es lograr que los profesionales de la salud trabajen con serenidad, creando programas eficientes con mayor retorno de la inversión.
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Escuchar supone observar al otro. Compaginando la escucha con la mirada podemos transmitir acogida, inspirar confianza, proporcionar atención y habilitar a la persona manifestar lo que realmente le preocupa.

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3 How to apply active listening with patients?

When interacting with patients, you can use active listening to identify their root problem and address it effectively. To start, ask open-ended questions such as "What brought you here today?" or "How are you feeling?" Listen attentively and empathetically, without interrupting or rushing the patient. Use nonverbal cues like eye contact, nodding, and smiling to show your interest and support. Asking follow-up questions that clarify, probe, or confirm what the patient is saying can help get to the heart of the matter. Paraphrase what the patient says in your own words to check for accuracy, and reflect their feelings and emotions to show that you empathize and validate their experience. Finally, summarize the main points and key information that the patient has shared to confirm the problem.

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Nora Castiglia

Community builder y dinamizadora digital. Médica e investigadora - Mi misión es lograr que los profesionales de la salud trabajen con serenidad, creando programas eficientes con mayor retorno de la inversión.
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Ciertas actitudes y actos ayudan a escuchar activamente a otras personas: La paciencia. El respeto. Un tono de voz calmo. Una postura adecuada. La mirada dirigida al otro. Asentir. Resumir lo que el otro dice o parafrasear. El enemigo más importante de la escucha activa es el ?ruido?, y no tanto el ruido como un hecho físico, sino todo aquello que dificulta prestar atención al otro. Algunos elementos que impiden la escucha activa: La prisa. El prejuicio, la tendencia a hacer juicios de valor anticipados, llegando a conclusiones demasiado prematuras. Las resonancias excesivamente emocionales de lo que nos cuenta respecto de nuestra propia historia. La ansiedad por la cercanía con el otro. La tendencia a dar consejos que no se han pedido.

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4 How to apply active listening with physicians?

Active listening is not only useful with patients, but also with physicians. As a healthcare professional, you may need to communicate with physicians about patient cases, referrals, orders, or feedback. Active listening can help you build a positive and productive relationship with physicians, as well as prevent misunderstandings and conflicts. To apply active listening with physicians, respect their time and expertise and be prepared and concise when approaching them. Use a clear and polite tone and state the purpose of your conversation. Listen carefully and respectfully without interrupting or arguing. Show your attention and appreciation through nonverbal cues such as eye contact, nodding, and leaning forward. Ask relevant questions that show your interest, curiosity, or concern. Paraphrase what the physician says in your own words to check for accuracy. Reflect the physician's feelings and emotions to show that you empathize with their perspective. Summarize the main points and key actions that the physician has shared to confirm the agreement. Active listening is a powerful skill that can help you identify a patient's root problem and improve communication with patients and physicians. By applying active listening, you can improve your patient care, collaboration, and professionalism - try it out to see the difference it can make!

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Harry Karydes

High-Performance Coach ?? | Follow for daily science-backed tips on leading high-performing teams using mindset, habits and systems | Emergency Physician ??
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Don't jump to conclusions. Listen without judgment and wait for the whole story before forming an opinion. It's tempting to form an opinion about someone or something as soon as we hear it, but that can often lead to misunderstandings. We need to be careful not to jump to conclusions, and instead listen without judgement so that we can understand the whole story. Only then can we make a fair and informed decision. Sometimes, it's hard to remain impartial, but it's important if we want to be effective communicators. Try to keep an open mind and hear out the other person before forming an opinion.

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5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Karin Venema

Department Manager - Archaeology and History at University of Exeter
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Medical researcher Wendy Levinson recorded hundreds of conversations between a group of physicians and their patients. Roughly half of the doctors had never been sued, and she found that just based on those conversations there were clear differences between the two groups. The surgeons who had never been sued: ? Spent more than three minutes longer with each patient than those who had been sued did. ? They were more likely to make "orienting" comments, which help patients get a sense of what the visit is supposed to accomplish and when they ought to ask questions. ? They were more likely to engage in active listening, saying things as "Go on, tell me more about that," and they were far more likely to laugh and be funny during the visit.

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How can you use active listening to identify a patient's root problem?

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1 What is active listening?

2 Why does active listening matter?

3 How to apply active listening with patients?

4 How to apply active listening with physicians?

5 Here’s what else to consider

Working with Physicians

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How can you use active listening to identify a patient's root problem?

1

2

3

4

5

1 What is active listening?

2 Why does active listening matter?

3 How to apply active listening with patients?

4 How to apply active listening with physicians?

5 Here’s what else to consider

Working with Physicians

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