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How can you use active listening to identify best practices and success stories from other teams?

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Active listening is more than just hearing what someone says. It is a skill that involves paying attention, showing interest, asking questions, and reflecting back what you understand. Active listening can help you learn from other teams, discover best practices, and celebrate success stories. In this article, you will find out how to use active listening to improve your team collaboration and culture change.

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Klaus Motoki Tonn

Culture + Strategy |?Communication + Design |?AI + EI |?Entrepreneur + Author |?Meaning + Ikigai
Dr. Nina Bürklin

Linking the Unlikely | communications expert, therapist, founder.

1 Why active listening matters

Active listening is essential for effective communication and collaboration. It helps you build trust, rapport, and empathy with others. It also helps you avoid misunderstandings, conflicts, and errors. By actively listening to other teams, you can gain insights, feedback, and ideas that can improve your own performance and processes. You can also recognize and appreciate the achievements and challenges of other teams, and create a positive and supportive work environment.

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Klaus Motoki Tonn

Culture + Strategy |?Communication + Design |?AI + EI |?Entrepreneur + Author |?Meaning + Ikigai
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Eine der wichtigsten Eigenschaften für Führungskr?fte ist dabei, eine innere Ruhe und St?rke zu kultivieren. Nur wer sich selbst zu h?ren kann (Self-awareness) kann anderen gut zu h?ren. ?Zuh?ren ist sehr schwer, weil es von uns so viel innere Stabilit?t verlangt, dass wir uns nicht mehr durch Reden, Argumente, Aussagen oder Erkl?rungen beweisen müssen. Zuh?ren ist viel mehr, als einem anderen das Reden zu erlauben und darauf zu warten, dass wir antworten k?nnen. Zuh?ren bedeutet, der anderen Person die volle Aufmerksamkeit zu schenken und sie mit unserem Wesen willkommen zu hei?en.“ - Henri Nouwen

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2 How to prepare for active listening

Before you start listening to other teams, it's important to prepare yourself mentally and physically. To do this, set a clear goal and purpose for your listening. Consider what you want to learn from other teams and how their best practices and success stories can help you enhance your own work. Additionally, choose a suitable time and place for your listening that is free of distractions, interruptions, and noise. Make sure you have enough time and energy to focus on the conversation. Lastly, adopt a curious and open-minded attitude without judging, criticizing, or assuming anything about other teams. Be respectful, humble, and willing to learn from them.

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Klaus Motoki Tonn

Culture + Strategy |?Communication + Design |?AI + EI |?Entrepreneur + Author |?Meaning + Ikigai
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Become aware of your biases: What assumptions do you have about your team and individual members? What might influence what you hear and how you process the information? What limiting assumptions do you have that might limit your listening experience?

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3 How to practice active listening

Once you are prepared, you can start listening to other teams. Active listening techniques include making eye contact, nodding, smiling, and leaning forward to demonstrate interest and attention. Additionally, open-ended questions can be asked to stimulate discussion and reflection. It's important to reflect back what you hear and understand by paraphrasing or summarizing the other team's words. Lastly, expressing gratitude, admiration, and support can be beneficial in providing feedback and appreciation. Showing appreciation could include phrases such as “Thank you for sharing that with me” or “I really appreciate your insights and advice.”

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Dr. Nina Bürklin

Linking the Unlikely | communications expert, therapist, founder.
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Es kommt auf die innere Haltung an! Wir lernen am besten von und in Teams, wenn wir selbst offen und neugierig bleiben. "The problem is that we tend to listen in order to reply, not to understand." — Anders Indset, Wild Knowledge Erfolgreiches Lernen gelingt durch aktives Zuh?ren, indem wir… 1. uns überraschen lassen wollen (anstatt in alten Denkmustern zu verharren); 2. offen bleiben (anstatt nach Best?tigung zu suchen); 3. unser Gegenüber besser verstehen wollen (anstatt zu bewerten).

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4 How to apply active listening

After listening to other teams, you need to apply what you learned to your own work. To do this, review your notes and reflections to identify key points, best practices, and success stories from other teams. Analyze and evaluate the information by comparing and contrasting the different perspectives, approaches, and outcomes. This will help you to adapt and adopt the best practices and success stories that suit your own context and needs. Finally, plan and implement the changes based on your analysis and evaluation. Consider how you will communicate, execute, monitor, and measure the impact and results of the changes.

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5 How to share active listening

Finally, you need to share what you learned and did with other teams. This will help create a culture of learning, sharing, and improvement across the organization. Consider reporting and documenting your findings and actions in the form of a summary or case study. Present and discuss your findings and actions with other teams, inviting feedback, questions, and suggestions. Celebrate successes and learn from failures by recognizing and rewarding yourself and your team. Don't forget to thank the other teams for their contribution and collaboration.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you use active listening to identify best practices and success stories from other teams?

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1 Why active listening matters

2 How to prepare for active listening

3 How to practice active listening

4 How to apply active listening

5 How to share active listening

6 Here’s what else to consider

Culture Change

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How can you use active listening to identify best practices and success stories from other teams?

1

2

3

4

5

6

1 Why active listening matters

2 How to prepare for active listening

3 How to practice active listening

4 How to apply active listening

5 How to share active listening

6 Here’s what else to consider

Culture Change

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