How can you use active listening to build trust in a negotiation?
Negotiating can be challenging, especially when there is a conflict of interests, values, or goals. However, one of the most effective ways to build trust and rapport with your counterpart is to use active listening. Active listening is more than just hearing what the other person says; it involves paying attention, showing interest, asking questions, reflecting, and summarizing. In this article, you will learn how to use active listening to build trust in a negotiation and why it matters.