How can you use active listening to address microaggressions at work?
Microaggressions are subtle or unintentional forms of discrimination or bias that can harm the psychological well-being and performance of marginalized groups at work. They can be based on race, gender, sexual orientation, disability, religion, or any other identity factor. Creative problem solving (CPS) is a process of generating and implementing novel and effective solutions to complex challenges. Active listening is a key skill for CPS, as it involves paying attention, showing empathy, and asking questions to understand the perspectives and needs of others. In this article, you will learn how you can use active listening to address microaggressions at work and foster a more inclusive and creative culture.