How can you use 8D problem solving to improve your environmental sustainability?

1 What is 8D problem solving?

8D problem solving is a systematic and team-based method for finding and eliminating the root causes of problems that affect quality, safety, or performance. The name 8D comes from the eight disciplines or steps that the method follows: define, describe, contain, analyze, correct, prevent, verify, and close. By following these steps, you can not only solve the current problem, but also prevent it from recurring and improve your processes for the future.

2 How to define the problem?

The first step of 8D problem solving is to define the problem clearly and objectively. You need to describe what the problem is, when and where it occurs, how often and how severe it is, and who is affected by it. You also need to establish a team that will work on the problem and assign roles and responsibilities. The team should include people who have knowledge, experience, or authority related to the problem. A clear problem statement and a committed team are essential for a successful 8D problem solving process.

3 How to describe the problem?

The second step of 8D problem solving is to describe the problem in more detail and collect relevant data and information. You need to identify the symptoms, effects, and impacts of the problem, as well as the potential causes and contributing factors. You can use tools such as the 5 Whys, fishbone diagrams, Pareto charts, or brainstorming to generate and organize your ideas. You also need to measure and document the current situation and establish a baseline for improvement.

4 How to contain the problem?

The third step of 8D problem solving is to contain the problem and prevent it from spreading or worsening. You need to implement temporary or interim actions that can reduce or eliminate the problem until a permanent solution is found. These actions may include isolating, repairing, or replacing the defective products or services, changing the processes or procedures, or communicating with the customers or stakeholders. You also need to monitor and evaluate the effectiveness of these actions and adjust them as needed.

5 How to analyze the problem?

The fourth step of 8D problem solving is to analyze the problem and identify the root cause or causes. You need to use data, facts, and logic to test and verify your hypotheses and assumptions. You can use tools such as cause and effect analysis, fault tree analysis, or statistical analysis to narrow down and confirm the root cause or causes. You also need to document and report your findings and explain how they relate to the problem.

6 How to correct the problem?

The fifth step of 8D problem solving is to correct the problem and implement a permanent solution. You need to design and develop a solution that can address the root cause or causes and prevent the problem from recurring. You can use tools such as brainstorming, benchmarking, or prototyping to generate and evaluate possible solutions. You also need to plan and execute the implementation of the solution, including the resources, timeline, and risks involved.

7 How to prevent the problem?

The sixth step of 8D problem solving is to prevent the problem and improve your processes, products, or services. You need to identify and apply the lessons learned from the problem solving process and make changes that can enhance your quality, safety, or performance. You can use tools such as process mapping, standardization, or control charts to document and monitor your improvements. You also need to communicate and share your best practices and recommendations with other teams or departments.

8 How to verify the solution?

The seventh step of 8D problem solving is to verify the solution and measure the results. You need to confirm that the solution has solved the problem and met the expectations and requirements of the customers or stakeholders. You can use tools such as surveys, audits, or feedback to collect and analyze the feedback and satisfaction of the customers or stakeholders. You also need to compare the before and after data and calculate the benefits and savings of the solution.

9 How to close the problem?

The eighth and final step of 8D problem solving is to close the problem and celebrate the success. You need to acknowledge and appreciate the efforts and contributions of the team and the individuals involved in the problem solving process. You can use tools such as recognition, rewards, or celebrations to motivate and inspire the team and the individuals. You also need to document and archive the problem solving process and the solution for future reference and learning.

10 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?