How can you troubleshoot SCORM content that is not reporting the correct score?

1 Identify the source of the problem

The first step is to identify where the problem is coming from. Is it the SCORM content itself, or the LMS that is not receiving or processing the score correctly? To do this, you can use a SCORM testing tool, such as SCORM Cloud, to upload and launch your SCORM content in a different environment. If the score is reported correctly in SCORM Cloud, then the problem is likely with your LMS. If the score is still incorrect, then the problem is with your SCORM content.

2 Check the SCORM version and settings

The next step is to check the SCORM version and settings of your content and your LMS. There are different versions of SCORM, such as SCORM 1.2 and SCORM 2004, and they have different features and requirements. You need to make sure that your content and your LMS are compatible with the same SCORM version, and that the settings are consistent. For example, you need to check the launch mode, the completion status, the mastery score, and the data model elements of your SCORM content and your LMS.

3 Review the SCORM manifest file

The SCORM manifest file is a XML file that contains the information and structure of your SCORM content. It tells the LMS how to launch, track, and report your content. You need to review the SCORM manifest file to make sure that it is valid, complete, and accurate. You can use a SCORM manifest validator tool, such as ADL Validator, to check for any errors or warnings in your manifest file. You also need to make sure that the manifest file matches the actual files and folders of your content.

4 Inspect the SCORM API calls

The SCORM API calls are the commands and data that are exchanged between your SCORM content and your LMS. They are responsible for initializing, terminating, and reporting the communication and the score. You need to inspect the SCORM API calls to see if they are executed correctly and in the right order. You can use a SCORM API debugger tool, such as SCORM Inspector, to monitor and analyze the SCORM API calls in real time. You also need to check the error codes and messages that may occur during the communication.

5 Test the SCORM content logic

The SCORM content logic is the code and logic that determine how your content behaves and calculates the score. It may be written in JavaScript, HTML, or other languages, depending on the authoring tool or method you used to create your content. You need to test the SCORM content logic to see if it is consistent, accurate, and compatible with the SCORM standards and the LMS expectations. You can use a code editor or a browser console to edit and debug your SCORM content logic.

6 Repackage and reupload the SCORM content

The final step is to repackage and reupload your SCORM content after you have fixed any issues or errors that you have found in the previous steps. You need to make sure that your SCORM content is packaged in a ZIP file that contains all the necessary files and folders, and that the file size is not too large for your LMS. You also need to make sure that you reupload your SCORM content to the same location or activity in your LMS, and that you clear any cache or cookies that may interfere with the communication and the score.