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How can you support employees through uncertainty and change?

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Uncertainty and change are inevitable in the business world, but they can also create stress, anxiety, and resistance among employees. As a manager, you have a crucial role in supporting your staff through these challenging times and helping them adapt and thrive. Here are some ways you can do that.

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Eduardo Humberto

CEO | CFO | Diretor | Executivo | Controller | Administrativo-Financeiro
Jigar Jain

Interim Team Lead at Amazon | MSc. IBM | Operations and Supply Chain Enthusiast | Promoting Sustainability
Andreas Müller

Mitarbeitende durch Stressfreiheit zu "High Performern" machen und halten - spannende Tipps und Einblicke für…

1 Communicate clearly and frequently

One of the main sources of uncertainty and change is the lack of information or clarity about what is happening, why, and how it will affect the work and the people. To avoid this, you need to communicate with your employees regularly and transparently, sharing the vision, the goals, the rationale, and the progress of the change initiative. You also need to listen to their feedback, concerns, and suggestions, and address them promptly and respectfully. Communication is not a one-way street, but a dialogue that builds trust and engagement.

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Eduardo Humberto

CEO | CFO | Diretor | Executivo | Controller | Administrativo-Financeiro
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Apoiar os funcionários em meio à incerteza e mudan?a envolve comunica??o transparente, fornecimento de recursos adequados, oportunidades para feedback e o estabelecimento de uma cultura organizacional resiliente, promovendo confian?a e adaptabilidade.

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Marcos Monterroso Godinho

CEO at Tikedo Spain | Global Executive | Managing Director | Board Member | International Expansion | Change & Transformation | Leadership | Industry | Retail | FMCG | Packaging
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Para apoyar a los empleados durante tiempos de incertidumbre y cambio, es fundamental mantener una comunicación abierta y transparente. Proporciona información clara sobre los cambios que pueden afectarlos y brinda oportunidades para que expresen sus preocupaciones y preguntas. Ofrece recursos de apoyo emocional y mental, como asesoramiento y programas de bienestar. Fomenta un ambiente de trabajo colaborativo y solidario, donde los empleados se sientan respaldados por sus compa?eros y líderes. Proporciona oportunidades de desarrollo profesional y capacitación para ayudarlos a adaptarse a las nuevas circunstancias y mejorar sus habilidades. Reconoce y celebra los logros y la resiliencia de los empleados durante estos períodos desafiantes.

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Prince Ibenne

BI Analyst | Product Manager | Project Manager | Customer Success Specialist | SaaS Implementation Consultant
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Supporting employees through uncertainty and change requires clear communication, empathy, and flexibility. Start by openly addressing concerns and providing regular updates on changes. Listen actively to employees' feedback and concerns, acknowledging their emotions and offering reassurance. Encourage open dialogue and provide opportunities for employees to voice their thoughts and ideas. Offer training and resources to help employees adapt to new circumstances, and be flexible in accommodating individual needs. By fostering a culture of transparency, empathy, and support, you can help employees navigate uncertainty and embrace change with confidence.

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Jigar Jain

Interim Team Lead at Amazon | MSc. IBM | Operations and Supply Chain Enthusiast | Promoting Sustainability
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It begins with clear and frequent communication. Keep them informed about developments, address concerns openly, and provide guidance on navigating transitions. By fostering transparency and offering reassurance, we empower our team to adapt and thrive amidst change.

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Marcel Nobre

Founder @BetaLab | Professor @FIA @HSM @StartSe | TEDx Speaker | Colunista HSM Management | Palestrante e Pesquisador de Inova??o, Tecnologia, Inteligência Artificial, Educa??o | Mentor @Ace Startups | marcelnobre.com
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Ter um ambiente de seguran?a que permita uma comunica??o clara e objetiva, onde as pessoas possam falar o que pensam e ser o que s?o, sem julgamentos ou avalia??es, é uma das mais poderosas formas de estimular um trabalho colaborativo, gerando confian?a entre as pessoas. Estar aberto a escutar as preocupa??es, com empatia e boa inten??o, fortalece um ambiente que terá que lidar com incertezas ou grandes mudan?as. A ideia n?o é reduzir incertezas ou mudan?as, mas como navegamos confortáveis nesses ambientes, que ser?o cada vez mais frequentes.

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2 Provide support and resources

Another way to support your employees through uncertainty and change is to provide them with the necessary support and resources to cope and succeed. This may include emotional support, such as acknowledging their feelings, offering empathy, and recognizing their efforts. It may also include practical support, such as providing training, coaching, mentoring, or tools to help them learn new skills, adopt new processes, or overcome challenges. Support and resources can also come from peers, teams, or external networks, so you should encourage and facilitate collaboration and learning opportunities.

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Jigar Jain

Interim Team Lead at Amazon | MSc. IBM | Operations and Supply Chain Enthusiast | Promoting Sustainability
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Offering support and resources is crucial. Provide access to training, counselling services, and flexible work arrangements. By equipping our team with the tools they need, we empower them to navigate challenges effectively and succeed.

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3 Empower and involve them

A third way to support your employees through uncertainty and change is to empower and involve them in the change process. This means giving them some autonomy, flexibility, and choice in how they work, as well as soliciting their input and feedback on the change design and implementation. By doing this, you can increase their sense of ownership, commitment, and accountability for the change outcomes. You can also tap into their creativity, innovation, and problem-solving skills, and leverage their diverse perspectives and experiences.

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Jigar Jain

Interim Team Lead at Amazon | MSc. IBM | Operations and Supply Chain Enthusiast | Promoting Sustainability
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Encourage their input, involve them in decision-making processes, and delegate responsibilities. By fostering a sense of ownership and autonomy, we enable our team to adapt confidently and contribute to positive outcomes.

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Marcel Nobre

Founder @BetaLab | Professor @FIA @HSM @StartSe | TEDx Speaker | Colunista HSM Management | Palestrante e Pesquisador de Inova??o, Tecnologia, Inteligência Artificial, Educa??o | Mentor @Ace Startups | marcelnobre.com
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Desenvolver seu time é seu principal papel como líder, e para isso n?o é necessário fazê-lo apenas em uma sala de aula. Você pode desenvolver seu time, por exemplo, a partir de feedbacks constantes e completos. As reuni?es 1-on-1 também s?o excelentes momentos de troca e aprendizado mútuo. Isso trará confian?a pro seu time lidar melhor com momentos de mudan?as, exercitando a flexibilidade, a antifragilidade e o mindset de crescimento de seu time.

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4 Model and foster resilience

A fourth way to support your employees through uncertainty and change is to model and foster resilience, which is the ability to bounce back from adversity and grow from challenges. Resilience is not a fixed trait, but a skill that can be developed and strengthened. As a manager, you can demonstrate resilience by showing optimism, confidence, and adaptability in the face of change, and by sharing your own stories of overcoming difficulties and learning from failures. You can also foster resilience in your employees by creating a positive and supportive work environment, by celebrating successes and learning from mistakes, and by providing feedback and recognition.

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Andreas Müller

Mitarbeitende durch Stressfreiheit zu "High Performern" machen und halten - spannende Tipps und Einblicke für stressfreie Arbeitspl?tze - für Personalverantwortliche - Steuerberatungen - Immobilienverwaltungen - Banken
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Resilienz hat - aus meiner Sicht - viele Gesichter. Als einen der wichtigsten Resilienz-Bausteine sehe ich den aktiven "Ausgleich" zu den bei der Arbeit behandelten Themen. Bin ich sehr kreativ unterwegs, hilft h?ufig ein strukturierter Ausgleich wie beispielsweise immer den gleichen Abendspaziergang oder nach-hause-Weg zu w?hlen. Aber nicht nur der Switch zwischen Kreativit?t und Struktur, sondern auch der bewusste k?rperliche Ausgleich ist auch aus biologischer Sicht wertvoll. Die Herausforderung dabei: Es ist kein direkter Erfolg spürbar und es nicht zu tun, hat auch keine direkt negative Auswirkung. Dazu braucht es nicht zwingend ein Fitness-Programm, ein 40-Minütiger Spaziergang kann auch da schon sehr helfen. Das Vorleben&F?rdern!!

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5 Align and reinforce values and culture

A fifth way to support your employees through uncertainty and change is to align and reinforce the values and culture of your organization. Values and culture are the core beliefs and behaviors that guide your work and define your identity as a group. They can also serve as a source of stability, continuity, and motivation during times of change. As a manager, you can align and reinforce the values and culture by linking the change purpose and goals to the organizational vision and mission, by exemplifying and rewarding the desired values and behaviors, and by reinforcing the sense of belonging and pride among your employees.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Jesús Pérez

Ayudo a empresas a mejorar sus procesos y negocios a través de tratamiento químico con alto valor agregado. Transformando objetivos en resultados.
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Adicionalmente es bueno resaltar que hay herramientas que permiten gestionar entornos VICA (Volatilidad, Incertidumbre, Complejidad y Ambigüedad) esto equivale a cuatro conceptos que describen de forma sintética y acertada las características más relevantes del contexto donde actualmente se vive, donde se desarrollan los negocios y ocurren las relaciones de la empresa que tengan atención a clientes, proveedores, la comunidad, y otras partes interesadas asociadas a una organización

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How can you support employees through uncertainty and change?

1

2

3

4

5

6

1 Communicate clearly and frequently

2 Provide support and resources

3 Empower and involve them

4 Model and foster resilience

5 Align and reinforce values and culture

6 Here’s what else to consider

Business Management

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How can you support employees through uncertainty and change?

1

2

3

4

5

6

1 Communicate clearly and frequently

2 Provide support and resources

3 Empower and involve them

4 Model and foster resilience

5 Align and reinforce values and culture

6 Here’s what else to consider

Business Management

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