How can you strengthen relationships with travel partners?

The Relationship manager has to believe in his/her product. Communication is the key. Sometimes you have to go beyond the defined roles of your profile KRA to help and assist ,as long as you are not hurting the interests of your organisation.

Whilst communicating is very important I think problem solving and having mutually constructive meetings to help enhance business is equally important

Enhancing Travel Partner Relationships: Key Takeaways 1. Prioritize regular communication and updates. 2. Engage in joint marketing and events. 3. Provide training and stay updated on industry shifts. 4. Ensure business transparency and mutual respect. 5. Utilize technology for efficient collaboration. 6. Address conflicts swiftly and constructively. 7. Recognize achievements and offer incentives. In essence, building strong relationships in the travel industry hinges on mutual growth, clear communication, and shared successes.

Elevating travel partnerships requires a blend of trust, communication, and innovation. Foster enduring relationships by: Communication: Keep an open dialogue, listen to feedback, and adapt swiftly. Transparency: Build trust through honesty and integrity in every interaction. Value Addition: Offer unique benefits, from exclusive deals to personalized service. Collaboration: Co-create experiences and campaigns that resonate with travelers. Innovation: Stay ahead by embracing emerging technologies and trends. By cultivating such bonds, we can create extraordinary journeys and propel the travel industry to new heights.

Is this a joke? All travel agents want is to be paid by the airlines for the work they do for them...we source their passengers, we book their passengers, we manage the PNR, we make the schedule changes, we rebook them when there are cancellations....and what does the Agent get from the airline for doing all the work? Nothing...oh maybe an an ADM if we have forgotten to put an authority code when reissuing a schedule change that the airline made!

Money is no doubt the biggest motivator . In addition small contests for front end travel consultants quizzes lunch coupons or movie vouchers could excite staff who ticket

My best experience was to share insights into the factors and formulae that go behind the scenes in airline revenue management systems with the owners of agencies that were brilliant in their constructive criticism and ideation. Speaking to between 8-250 frontline employees across half the world saw their involvement, appreciation to be trusted with vital insights,a nd the constructive roles they would play for mutual success of our agents and our airline. Interestingly, the maximum negativity, hostility, and ciriticism came from within. The agency personnel once onboard were overwheming in their support. Kudos to their spirit.

To airlines, travel agent support means ringing a call centre in a far off land and wait on hold for hours. The days of airline reps is diminishing as the support to the trade diminishes.

Timely and effective new product n services training is core to the relationship . Related quizzes will help evaluate training effectiveness

A service manager visiting the airline was noticed for sincerity, problem resolution, fairness, and understanding of the issues from knowledge, work ex, and application of mind. Communication is the underlying thread of life and business.

If airline's did actually try to build relationships with the travel agents they would soon realise that they would have a massive network of advocates and supporters. We like to support those companies that support us and value our part in the supply chain.

Team activities cricket matches fun day for agency staff and families fosters belonging and results in visible Higher sales. Also helps in getting to know yr influencers outside the office environment

Airline management should recruit train and deploy relationship managers who carry a sense of pride to represent that airline , high problem solver, approachable, positive Outlook and good in suggesting /fixing targets and numbers. A bad egg spoils the omlet on the flip side!!

Interline club, industry clubs, lively agency award functions are good places to involve people. Picnics and sporting events are more focussed when bonding is at another level altogether.