How can you show the value of field service work to customers?

1 Know your customer

Before you visit a customer site, do some research on their business, their industry, their goals, and their challenges. This will help you understand their needs and expectations, and tailor your service accordingly. You can also use this information to show your interest and curiosity, ask relevant questions, and offer valuable insights and suggestions. By knowing your customer, you can build rapport and trust, and show that you care about their success.

2 Explain your process

When you arrive at the customer site, introduce yourself and explain what you are going to do and how long it will take. Be clear and concise, and avoid using jargon or acronyms that your customer may not understand. If possible, show them the tools and equipment you use, and how they help you perform your service. By explaining your process, you can educate your customer and make them feel more involved and informed.

4 Ask for feedback

When you finish your service, ask your customer for feedback and suggestions. Listen carefully and respectfully, and acknowledge their opinions and concerns. Thank them for their time and cooperation, and ask them if they have any questions or need any further assistance. If possible, provide them with a summary of your service, a report of your findings, or a confirmation of their satisfaction. By asking for feedback, you can show your customer that you care about their experience and satisfaction, and that you are open to improvement.

5 Follow up

After you leave the customer site, follow up with them within a reasonable time frame. You can send them a thank-you note, a survey, or a reminder of your next service appointment. You can also check if they have any questions or issues, and offer your support and guidance. By following up, you can show your customer that you value their relationship and loyalty, and that you are committed to providing excellent service.