How can you show empathy to clients or customers?

Dialogue is a communication in which both parties are active If we don't listen, we can't even talk, we just make noise. Language is everything. So listening is everything. If we listen to the customer and understand his true intentions. I was trying to sell to a very large fuel company. He resisted very hard not to buy my product. I caught his anxiety in his words. Since our company's investors were foreign, he thought that we might withdraw from the country and was worried. I had not been able to make the sale until that day, but as soon as I eliminated his anxiety, the sale went through. If I didn't hear his concern. I couldn't make the sale.

I had a lead. He was complaining that he had been in the same position for 10 years and could not get a promotion. He thought that our cooperation with him could elevate him. I talked to him. You want to make a splash in the bank with this project, right? I asked. He said yes. And now I'm not just his business partner, I've become his part-time career coach.

There was an event where we told a success story with a customer of mine. In this event, he went beyond the speech text and explained what we did so well that I couldn't thank him enough. I sent him a huge wreath. I wrote on the wreath that he was the guru of this business. Everyone in the company saw the wreath and appreciated my customer.

Sometimes people can't express exactly what they want, or can't express it to their suppliers. You can always build a relationship with the customer if you have the courage to ask the right questions. I had a potential lead and it was very successful. In fact, he did what could be done. I asked him what was the only thing that would motivate him. He said it was a sectoral award. This time, our goal was to apply for that award for 1 year. We won.

There was a meeting confusion. However, I was right. but I didn't mind it. Even though I was right, I apologized as if I was wrong and stated that it would not happen again. Then my client realized I was right. This time he apologized to me. You should not be afraid to apologize.

Here is a few ideas, * Do not take things personally * Not just provide the expectation time * Make sure that we take their inquiry seriously

In this hurting and HECTIC world ?? we live in, a little empathy can go a long way. People want/need to be heard, recognized, and their emotions validated. Empathy comes very naturally to me. I wear my heart ? on my sleeve. Here are a few pointers in showing genuine empathy. ??Pay close attention and don't interrupt. ??Acknowledge feelings by Letting them know you understand how they feel. ??Be willing to assist if the situation calls for it. ??Check in with them later. This is so important. ??Respect boundaries by being mindful of personal space and feelings. ??Keep your emotions and biases in check. It is not about you. It’s about them. Most of all, genuinely connect, make them feel understood. ??

Empathy is the foundation of servant leadership, customer and client management for excellence. It is the ability to see things from the customer's perspective, to understand their needs and feelings, and to respond in a way that is helpful and supportive. When you are empathetic to your customers, you are able to build trust and rapport. They feel like you understand them and that you are genuinely interested in helping them. This leads to increased customer and clients satisfaction and loyalty. Empathy is not about judging or feeling sorry for your customers. It is about understanding their situation and trying to see things from their point of view. When you are empathetic, you are able to provide better service and solutions.