How can you scale your ITOM processes for the future?

1 Assess your current ITOM maturity

Before you can scale your ITOM processes, you need to understand your current state and identify your gaps and opportunities for improvement. You can use a framework such as the ITOM maturity model to evaluate your ITOM capabilities across four levels: reactive, proactive, service-aligned, and business-aligned. A maturity assessment will help you benchmark your ITOM performance, align your ITOM goals with your business objectives, and prioritize your ITOM initiatives.

2 Adopt a cloud-native approach

Cloud computing is not only a way to deliver IT services, but also a way to design, build, and operate them. A cloud-native approach means leveraging the benefits of cloud platforms, such as scalability, elasticity, resilience, and automation, to create and manage IT services that can adapt to changing needs and conditions. A cloud-native approach also involves adopting practices such as DevOps, agile, and continuous delivery, which enable faster and more frequent delivery of value to customers and users. By adopting a cloud-native approach, you can scale your ITOM processes to handle the increasing complexity and diversity of IT environments.

3 Implement ITOM tools and platforms

ITOM tools and platforms are essential for scaling your ITOM processes, as they provide the visibility, automation, integration, and intelligence you need to manage your IT services and infrastructure effectively. ITOM tools and platforms can help you monitor the health and performance of your IT assets, automate routine tasks and workflows, orchestrate complex processes across multiple systems, and analyze data and insights to optimize your ITOM decisions and actions. However, not all ITOM tools and platforms are created equal, so you need to choose the ones that best suit your ITOM needs, goals, and challenges.

4 Standardize and optimize your ITOM processes

Scaling your ITOM processes does not mean adding more complexity and variability to your IT operations. On the contrary, it means simplifying and streamlining your ITOM processes to make them more consistent, efficient, and effective. To achieve this, you need to standardize and optimize your ITOM processes by following best practices, such as the ITIL framework, which provides guidance on how to design, deliver, and improve IT services. You also need to eliminate waste and redundancy in your ITOM processes, such as manual tasks, errors, rework, and silos.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?