How can you respond to a counteroffer while still actively listening?

1 Understand the counteroffer

Before you react to a counteroffer, make sure you understand what it entails and why it was made. A counteroffer can be a sign of interest, appreciation, or negotiation from the employer, but it can also be a tactic to test your value, commitment, or flexibility. Ask questions to clarify the details, terms, and conditions of the counteroffer, and listen carefully to the answers. Don't assume anything or jump to conclusions. Try to understand the employer's perspective and motivation behind the counteroffer.

2 Evaluate your options

Once you have a clear picture of the counteroffer, you need to evaluate your options and decide whether to accept, reject, or negotiate further. Consider your career goals, personal preferences, and market value. Compare the counteroffer with your original offer or other offers you may have. Think about the pros and cons of each option, and how they align with your priorities and expectations. Don't let emotions or pressure influence your decision. Take your time and weigh your options carefully.

3 Communicate your response

After you have made your decision, you need to communicate your response to the employer in a clear, respectful, and professional manner. Whether you accept, reject, or negotiate the counteroffer, you should express your appreciation for the opportunity and the consideration. If you accept the counteroffer, confirm the details and expectations in writing. If you reject the counteroffer, explain your reasons and thank the employer for their offer. If you negotiate the counteroffer, propose your alternatives and explain your rationale. In any case, be polite, positive, and honest.

4 Maintain active listening

Throughout the process of responding to a counteroffer, you should maintain active listening skills to show your interest, respect, and understanding. Active listening involves paying attention, reflecting, summarizing, asking questions, and giving feedback. It also involves avoiding distractions, interruptions, judgments, and arguments. By using active listening skills, you can build rapport, trust, and cooperation with the employer, and avoid misunderstandings, conflicts, and resentment.

5 Handle objections

It is possible that the employer may not agree with your response or may have some objections or concerns. You should be prepared to handle these situations with confidence and tact. Don't take objections personally or defensively. Instead, listen to the employer's point of view and acknowledge their feelings. Try to address their objections with facts, evidence, and examples. Focus on finding common ground and mutual benefits. Don't be afraid to ask for clarification, feedback, or confirmation. Be flexible and creative in finding solutions.

6 Follow up

After you have communicated your response and handled any objections, you should follow up with the employer to finalize the agreement and maintain the relationship. Send a thank-you note or email to express your gratitude and enthusiasm. Confirm the next steps and actions in writing. Keep in touch and update the employer on your status and progress. If you accepted the counteroffer, start your new role with a positive attitude and a strong performance. If you rejected or negotiated the counteroffer, end the conversation with a cordial and respectful tone.