How can you resolve conflicts with team members who do not respect client policies?

3 Explain the benefits of following client policies

Sometimes, your team members may not respect client policies because they do not see the value or the impact of them. You should explain to them how following the client's policies can benefit them, the project, and the client. For example, you can show them how adhering to the client's standards, deadlines, or protocols can improve the quality, efficiency, or security of your work. You can also highlight how following the client's policies can enhance your reputation, satisfaction, or opportunities.

4 Provide feedback and support

Feedback and support are essential to resolving conflicts and improving performance. You should provide your team members with regular, specific, and actionable feedback on their work. You should also recognize their strengths, appreciate their efforts, and celebrate their successes. Moreover, you should offer them support and guidance when they face challenges, difficulties, or mistakes. You should also encourage them to seek feedback and support from you, the client, or their peers.

5 Involve the client when necessary

In some cases, you may need to involve the client in resolving conflicts with your team members. This can be helpful when the client has more authority, expertise, or influence over the issue. For example, you can ask the client to clarify their policies, expectations, or preferences. You can also request the client to provide feedback, recognition, or incentives to your team members. However, you should avoid involving the client too often or too late, as this can damage your credibility, autonomy, or relationship.

6 Escalate or terminate the relationship if needed

As a last resort, you may have to escalate or terminate the relationship with your team members who do not respect client policies. This can be necessary when the conflict is too severe, persistent, or harmful to the project or the client. You should follow the proper procedures and protocols for escalation or termination, such as documenting the issue, informing the relevant parties, and ensuring a smooth transition. You should also try to learn from the experience and prevent similar conflicts in the future.