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How can you resolve conflicts with clients who are unfamiliar with the source material?

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As a translator, you may encounter clients who have little or no knowledge of the source material you are working with. This can lead to misunderstandings, disagreements, and conflicts over the quality, accuracy, and style of your translation. How can you resolve these issues and maintain a positive relationship with your clients? Here are some tips to help you.

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Clarify your translation choices:

Share a brief summary of the source text, including context and tone. Use examples or annotations to illustrate your decisions, making it easier for clients to understand and appreciate your work.### *Seek client feedback:Invite clients to review drafts and provide input through surveys or comment sections. This shows you value their opinions and are open to making necessary adjustments.

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Fady Bishay

5+ Years Arabic-English Translator |…
John O'Connor

Sales Executive | Marketing Technical…

1 Explain your choices

The first step to avoid or resolve conflicts with clients who are unfamiliar with the source material is to explain your translation choices clearly and respectfully. You can do this by providing a brief summary of the source text, its context, purpose, and tone, and how you adapted it to the target language and audience. You can also use examples, annotations, or footnotes to illustrate your decisions and show how they comply with the translation brief, standards, and best practices.

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Vladimir Poltov

eCommerce, Content, Marketing, Project Management
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The key lies in effective communication. When faced with clients unfamiliar with the subject matter, it's crucial to establish an open and transparent dialogue. Actively listen to their concerns and questions, and respond with clarity and patience. Break down complex concepts into digestible bits, using analogies or real-world examples to demystify the content. Empathy plays a pivotal role in these situations. Put yourself in the client's shoes, acknowledging the challenges they may be facing. By understanding their perspective, you can tailor your communication to address their specific needs, making the entire translation process more collaborative and less intimidating.

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2 Ask for feedback

The second step is to ask for feedback from your clients and listen to their concerns and preferences. You can do this by sending them a draft or a sample of your translation and inviting them to comment on it. You can also use tools like online surveys, questionnaires, or rating scales to collect their opinions and suggestions. By asking for feedback, you show your clients that you value their input and that you are willing to make adjustments if needed.

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Eben E. Siadari

Certified Writer-Editor-Trainer |Fmr Economic Journalist and Editor in Chief |UK Chevening Awardee |US International Visitor Program Alumnus| UK Thomson Journalism Training Batch J66| BEc Padjadjaran State University
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Sending a partial translation draft or sample and inviting the client to provide a review is one effective solution. Conflicts of opinion or misunderstandings often arise due to the client not yet imagining the final results of the work. Providing a partial initial draft will give the client the opportunity to rethink his objections, and usually this can reduce or even eliminate subjective concerns.

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3 Negotiate solutions

The third step is to negotiate solutions with your clients and find a middle ground that satisfies both parties. You can do this by acknowledging their feedback, expressing your own views, and proposing alternatives or compromises. You can also use evidence, references, or testimonials to support your arguments and demonstrate your expertise and credibility. You should avoid being defensive, aggressive, or dismissive, and instead focus on finding common goals and interests.

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4 Educate your clients

The fourth step is to educate your clients and help them understand the source material and the translation process better. You can do this by sharing relevant information, resources, or examples that can enhance their knowledge and appreciation of the source text, its culture, and its nuances. You can also explain the challenges, limitations, and benefits of translation, and how it differs from other forms of communication. By educating your clients, you can build trust, rapport, and respect with them.

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5 Manage your expectations

The fifth step is to manage your expectations and accept that some conflicts may not be fully resolved. You can do this by setting realistic and clear goals and boundaries for your translation project, and communicating them to your clients. You can also be flexible and adaptable, and prepare for possible changes or revisions. You should avoid taking conflicts personally, and instead see them as opportunities to learn and improve.

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6 Seek professional help

The sixth step is to seek professional help if you cannot resolve conflicts with your clients on your own. You can do this by consulting with other translators, experts, or mediators who can offer advice, guidance, or intervention. You can also use online platforms, forums, or networks that can provide support, feedback, or referrals. By seeking professional help, you can benefit from different perspectives, experiences, and solutions.

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Fady Bishay

5+ Years Arabic-English Translator | ProZ Certified Translator | ATA Associate Member | 10+ Certifications | Senior Linguist | Language and Localization Specialist | 1M+ Words | Specializing in FCB
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I use examples and references from the source material to justify translation choices. It’s like showing evidence to support an argument. While some might find it tedious, concrete examples can clarify misunderstandings and justify translation approaches.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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John O'Connor

Sales Executive | Marketing Technical Translation Services @ idioma?
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Share and educate your client providing information, resources, and reference material. Imagine being in their shoes and formulate your explanations. Communicate with simple examples, cultural equivalents, familiar context, and synonymous nuances to their native language. Fully explain in detail accurately your reasoning. If they are still conflicted, be open to compromise. Be realistic and flexible when adapting. Provide alternatives which are closer to the client’s expectations. Sometimes clients are adamant to change their opinions. Explain the ramifications of using inadequate or wrong translations. Be prepared to make changes when requested. Be kind, empathetic, and understanding. Be prepared to introduce alternate solutions.

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How can you resolve conflicts with clients who are unfamiliar with the source material?

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1 Explain your choices

2 Ask for feedback

3 Negotiate solutions

4 Educate your clients

5 Manage your expectations

6 Seek professional help

7 Here’s what else to consider

Translation

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