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How can you resolve conflicts between stakeholders with different priorities?

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Conflicts between stakeholders with different priorities are inevitable in philanthropy. Whether you are a donor, a grantee, a partner, or a beneficiary, you may have different goals, values, expectations, or interests than others involved in the same project or cause. How can you resolve these conflicts in a constructive and respectful way? Here are some tips to help you navigate the challenges of negotiation and conflict resolution in philanthropy.

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1 Identify the sources of conflict

The first step to resolving conflicts is to understand what is causing them. Miscommunication, divergent interests, lack of trust, power imbalances, and external factors can all contribute to conflicts. Identifying the sources of conflict helps to clarify the issues, interests, and needs of each stakeholder so that they can be addressed appropriately. For example, understanding the project's objectives, roles, responsibilities, and expectations; exploring the values and agendas of stakeholders; and assessing the impact of external factors on the project's resources, timeline, and outcomes are all important steps in this process.

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Cheri Weeks, PhD
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I have found that in my work this challenge frequently presents itself. Resolving conflicts between stakeholders, especially when one is a funder and the other a provider, demands a nuanced, collaborative approach. Regular communication builds understanding, and a well-defined contract with clear roles and measurable benchmarks helps manage expectations. Collaborative problem-solving, possibly with mediation, encourages compromise. Emphasizing the shared goal of project success reinforces the interdependence of the funder-provider relationship. Ongoing reviews and adjustments ensure alignment with changing circumstances, fostering a positive and productive partnership.

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Philippe Saint Breizh

Ambassadeur Extraordinaire et Plénipotentiaire at Duché de Bretagne
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Hoje em dia, muitas s?o as opini?es e pontos de vista que têm os mais diversos grupos, ou até mesmo pessoas individualmente. Estamos numa época em que é quase compulsivo ser do contra, sem olhar a entendimentos. Por isso é preciso saber entender, ouvir e retirar as constru??es destrutivas. Nem sempre, por isto, é fácil de comunicar com algumas pessoas. Temos de tentar manter um tom neutro, ou apelar à raz?o, se for caso disso. Esta comunica??o aprende-se com a prática, deixando os insucessos para trás. é preciso coragem!

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2 Listen actively and empathetically

The second step to resolving conflicts is to listen actively and empathetically to each stakeholder's perspective. Listening actively means paying attention to what the other person is saying, asking open-ended questions, summarizing and reflecting back what you heard, and avoiding interruptions or judgments. Listening empathetically means trying to understand the other person's feelings, emotions, and motivations, and acknowledging them without agreeing or disagreeing. By listening actively and empathetically, you can show respect, build rapport, and uncover the underlying interests and needs of each stakeholder.

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Tracy L. Williams

President and CEO @ YWCA SEW | Executive Leader
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Truly listening is such a powerful action that many miss. To create impact in partnerships with others, there must be agreement, buy-in, and understanding. The only way to find mutual agreement is to listen to understand from another perspective. This minimizes conflict and enhances the ability to grow together. It is poor leadership or business practice to make decisions based on hearsay or preconceived notions. Failing to listen to the stakeholder directly ultimately causes bad decision making, setbacks to finding mutually beneficial solutions, and losing out on impactful outcomes essential to achieving your mission.

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3 Seek common ground and mutual benefits

The third step to resolving conflicts is to seek common ground and mutual benefits among the stakeholders. Common ground refers to the shared goals, values, or interests that unite the stakeholders and motivate them to cooperate. Mutual benefits refer to the positive outcomes that each stakeholder can gain from the project or the resolution of the conflict. By seeking common ground and mutual benefits, you can foster a collaborative and win-win mindset among the stakeholders and create a sense of shared purpose and value.

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4 Generate and evaluate options

The fourth step to resolving conflicts is to generate and evaluate options for the project or the conflict resolution. Options are the possible ways or actions that the stakeholders can take to achieve their goals, meet their needs, or address their issues. Generating options means brainstorming and proposing as many ideas as possible, without criticizing or rejecting them at first. Evaluating options means assessing and comparing the pros and cons of each option, based on the criteria of feasibility, acceptability, and effectiveness. By generating and evaluating options, you can expand the range of possibilities and find the best solutions for the project or the conflict.

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5 Negotiate and agree on a solution

The fifth step to resolving conflicts is to negotiate and agree on a solution for the project or the conflict resolution. Negotiating means discussing and bargaining over the options, while considering the interests and needs of each stakeholder. Agreeing means reaching a consensus or a compromise that satisfies all or most of the stakeholders. By negotiating and agreeing on a solution, you can finalize the project's objectives, roles, responsibilities, expectations, and outcomes, and resolve the conflict in a fair and mutually beneficial way.

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6 Implement and monitor the solution

The sixth and final step to resolving conflicts is to implement and monitor the solution for the project or the conflict resolution. Implementing means putting the solution into action, following the agreed-upon plan, and delivering the expected results. Monitoring means tracking and evaluating the progress and performance of the project or the solution, and providing feedback and support to the stakeholders. By implementing and monitoring the solution, you can ensure the success and sustainability of the project or the conflict resolution, and prevent or address any potential issues or challenges that may arise.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Yasin Celik
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All conflicts are good, and having an answer with data is the key. And if the problem is hard to describe for both parties, create 2 different trackers (or anyweighing mechanism) with the way of looking of both parties. Let the trackers run at least 2 or 3 cycles and reunite and check both parties point of view all together. I am confident after these more than one new solution will rise.

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How can you resolve conflicts between stakeholders with different priorities?

1

2

3

4

5

6

7

1 Identify the sources of conflict

2 Listen actively and empathetically

3 Seek common ground and mutual benefits

4 Generate and evaluate options

5 Negotiate and agree on a solution

6 Implement and monitor the solution

7 Here’s what else to consider

Philanthropy

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How can you resolve conflicts between stakeholders with different priorities?

1

2

3

4

5

6

7

1 Identify the sources of conflict

2 Listen actively and empathetically

3 Seek common ground and mutual benefits

4 Generate and evaluate options

5 Negotiate and agree on a solution

6 Implement and monitor the solution

7 Here’s what else to consider

Philanthropy

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