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How can you receive constructive feedback from a difficult stakeholder?

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Feedback is essential for any enterprise software project, but it can be challenging to receive it from a difficult stakeholder. A difficult stakeholder might be someone who is resistant to change, has unrealistic expectations, or is overly critical. How can you handle such situations and turn them into opportunities for improvement? Here are some tips to help you receive constructive feedback from a difficult stakeholder.

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莫埃尼塔哈

产品经理 | 通过数据驱动的解决方案推动硬件与技术创新 | TechWhisper

1 Understand their perspective

The first step to receiving constructive feedback is to understand where the stakeholder is coming from. What are their goals, needs, and pain points? How do they perceive the value and impact of your software? How do they communicate and collaborate with others? By empathizing with their perspective, you can avoid taking their feedback personally and identify the root causes of their concerns.

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莫埃尼塔哈

产品经理 | 通过数据驱动的解决方案推动硬件与技术创新 | TechWhisper
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Stakeholders are like the ultimate taste-testers at a buffet of products—they're both patrons and part-owners. They care about the goods, but they also want a slice of the pie! Their opinions are like the finest dishes; we'll savor them, but sometimes, dessert might have to wait. Stakeholders get the front-row seats, but not every craving they have is gourmet for the product. As the chefs, we'll taste-test their suggestions but won't serve up everything they order blindly!

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Karissa Jones

Account Manager | Women in Games Ambassador
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When engaging with stakeholders, it's crucial to consider their focus on KPIs and customer feedback. While communication styles may vary, recognizing that the shared objective is to discover solutions that yield a significant positive impact can foster collaboration. Despite differences in communication approaches, working towards a common goal allows both parties to reevaluate the problem from various angles. This collaborative effort facilitates the identification of root causes, ultimately leading to solutions that satisfy both customer needs and KPI objectives.

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Daniele Rossetti ?

Channel Sales Account Manager | Partner Ecosystem | Business Alliance | Digital #Cloud #ERP #CRM #HCM
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With a "difficult" stakeholder it is even more important to use the "speak less and listen more" method. Ensuring that the person can freely express their opinions and judgments on the product, on the progress of the project, their satisfaction or not.. Only after having listened carefully and asked some other open questions is it possible to open the table to address the problems with the right information and with the correct mood, both sides.

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2 Ask open-ended questions

The second step to receiving constructive feedback is to ask open-ended questions that invite the stakeholder to share more details, examples, and suggestions. Open-ended questions are those that cannot be answered with a simple yes or no, such as "What are the main challenges you face with the current system?" or "How would you like to see this feature improved?" By asking open-ended questions, you can show the stakeholder that you are interested in their feedback and willing to learn from them.

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3 Listen actively and acknowledge their feedback

The third step to receiving constructive feedback is to listen actively and acknowledge their feedback. Listening actively means paying attention to what the stakeholder is saying, without interrupting, judging, or defending yourself. Acknowledging their feedback means expressing appreciation, summarizing their main points, and clarifying any misunderstandings. By listening actively and acknowledging their feedback, you can build rapport and trust with the stakeholder and demonstrate your professionalism and respect.

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4 Seek solutions and agree on action steps

The fourth step to receiving constructive feedback is to seek solutions and agree on action steps. Seeking solutions means exploring different options and alternatives that can address the stakeholder's feedback and meet their expectations. Agreeing on action steps means defining specific tasks, responsibilities, and deadlines that can implement the solutions. By seeking solutions and agreeing on action steps, you can align your goals and expectations with the stakeholder and ensure accountability and follow-up.

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莫埃尼塔哈

产品经理 | 通过数据驱动的解决方案推动硬件与技术创新 | TechWhisper
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Stakeholders get it—talk is cheap, action's the real deal. Promises? A dime a dozen, keeping them? Now, that's the challenge. They're in for the ride, wanting to see the plan in motion—on schedule, or at least taking baby steps. They're partners in our ups and downs, craving the sweet taste of success and the thrill of progress. Show them results; they're itching to witness growth and feel the pulse of our actions.

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5 Provide updates and ask for feedback again

The fifth step to receiving constructive feedback is to provide updates and ask for feedback again. Providing updates means informing the stakeholder about the progress and results of your action steps, as well as any challenges or changes that arise. Asking for feedback again means soliciting their input and opinion on the outcomes and impact of your solutions, as well as any areas for further improvement. By providing updates and asking for feedback again, you can show the stakeholder that you value their feedback and strive for continuous improvement.

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6 Learn and grow from the experience

The sixth and final step to receiving constructive feedback is to learn and grow from the experience. Learning and growing means reflecting on what you have learned from the stakeholder's feedback, how you have improved your software and skills, and what you can do better in the future. By learning and growing from the experience, you can enhance your performance and satisfaction, as well as your relationship with the stakeholder.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you receive constructive feedback from a difficult stakeholder?

1

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3

4

5

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7

1 Understand their perspective

2 Ask open-ended questions

3 Listen actively and acknowledge their feedback

4 Seek solutions and agree on action steps

5 Provide updates and ask for feedback again

6 Learn and grow from the experience

7 Here’s what else to consider

Enterprise Software

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How can you receive constructive feedback from a difficult stakeholder?

1

2

3

4

5

6

7

1 Understand their perspective

2 Ask open-ended questions

3 Listen actively and acknowledge their feedback

4 Seek solutions and agree on action steps

5 Provide updates and ask for feedback again

6 Learn and grow from the experience

7 Here’s what else to consider

Enterprise Software

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