How can you provide value to your bank clients?

My director used to tell us we needed to be mathmaticians, product knowledge masters, and therapists all at once. Listening to your customer is critical, but to get them to open up, you have to open up to them. This is where I found the most success. By connecting with my clients, showing them that I am human, that I want similar things out of life, that we are both members of the same community; they were able to open up. When this happened, we were able to uncover things that were getting in their way of achieving their goals. Yes, there were times when I didn't uncover a single thing that could lead to a sale. However, the rapport we built set the stage so the next time they walked in, we BOTH trusted one another.

From my experience in the banking industry for five years now i can tell you this’s very important point as the bank’s client not like any client as you provide the client not selling for him anything and that should be for something he needs it outside the bank and you are going to help him so you should be listening always more than talking and always have answer and solutions and that by knowing your bank’s products very well and the market also not in the banks only but economically as you are his financial advisor who he trust the most and will take action on his advise

Best way is to first build the relationship with the customer and understand their income and commitments along with their financial goals. Knowing all this put yourself in their shoes additionally knowing their time gram and risk appetite. We can certainly assist them in building portfolio through asset allocation

Understand Your Product or Service: It’s crucial to have a complete grasp of the features and benefits of what you’re offering. This enables you to align your solutions with the specific needs of banking customers. Know Your Customer: Understanding the pains, desires, fears, and frustrations of customers can help create a stronger connection and offer tailored solutions that truly address their issues.

It is also important to follow up using a platform that is trusted. For example, with the dwindling open rates of email, you may want to considering using a more trusted, reliable platform such as WhatsApp to keep in touch. With WhatsApp you can increase the response to your follow up from 18% to over 90%.

Provide Excellent Customer Service: Quality customer service can set your bank apart from competitors. This includes promptly responding to customer inquiries and resolving issues efficiently and courteously. Build a Lasting Relationship with the Customer: Establishing a trustful and long-term relationship with customers can lead to greater loyalty and satisfaction.

Invest in Innovation and Personalize the Customer Experience: Personalization can make customers feel unique and valued. Moreover, innovation in products and services can solve problems in new and effective ways.