How can you provide ongoing support after a property management system is implemented?

2 Monitor your system

The second step to providing ongoing support after a PMS is implemented is to monitor your system regularly. You should have a system administrator who is responsible for overseeing the performance, security, and updates of your system. You should also have a backup and recovery plan in case of any system failure or data loss. You should track the usage and feedback of your staff and tenants, and identify any issues or gaps that need to be addressed. You should also review the reports and analytics that your system generates, and use them to improve your decision making and strategy.

3 Communicate with your tenants

The third step to providing ongoing support after a PMS is implemented is to communicate with your tenants about the benefits and expectations of your system. You should inform your tenants about how they can access and use the system, such as paying rent, requesting maintenance, or communicating with you. You should also provide them with the necessary support and guidance, such as FAQs, tutorials, or help desks. You should encourage your tenants to use the system and provide feedback, and reward them with incentives or recognition. The goal is to enhance your tenant satisfaction and retention.

4 Seek professional help

The fourth step to providing ongoing support after a PMS is implemented is to seek professional help when needed. You should have a reliable and responsive vendor or consultant who can provide you with technical support, troubleshooting, and maintenance. You should also have a contract or agreement that specifies the scope, terms, and fees of their services. You should also explore the opportunities to upgrade or integrate your system with other software or tools that can enhance your functionality and efficiency. The goal is to leverage the expertise and resources of your provider.

5 Evaluate your results

The fifth step to providing ongoing support after a PMS is implemented is to evaluate your results and measure your return on investment (ROI). You should have a clear and realistic set of goals and indicators that you want to achieve with your system, such as revenue growth, cost reduction, occupancy rate, tenant satisfaction, or compliance. You should also have a regular and consistent method of collecting and analyzing the data and feedback that your system provides. You should compare your results with your baseline and benchmarks, and identify the strengths and weaknesses of your system. The goal is to assess the impact and value of your system.

6 Adapt to changes

The sixth and final step to providing ongoing support after a PMS is implemented is to adapt to changes and embrace innovation. You should be aware of the changing trends and demands of the commercial leasing market, and how they affect your business and your system. You should also be open to the feedback and suggestions of your staff and tenants, and how they can improve your system. You should also be willing to learn from your mistakes and failures, and how they can help you grow and improve. The goal is to keep your system relevant and competitive.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?