How can you provide library services for non-binary patrons?

1 Use gender-neutral language

One of the simplest and most effective ways to provide library services for non-binary patrons is to use gender-neutral language whenever possible. This means avoiding gendered terms and pronouns that may not reflect the identity or preference of the person you are addressing or referring to. For example, instead of saying "sir" or "ma'am", you can say "hello" or "excuse me". Instead of using "he" or "she", you can use "they" or ask the person what pronouns they use. You can also use inclusive terms like "everyone", "folks", or "people" instead of "ladies and gentlemen", "boys and girls", or "men and women". Using gender-neutral language shows respect and recognition for non-binary patrons and creates a more inclusive atmosphere.

2 Update your forms and policies

Another way to provide library services for non-binary patrons is to update your forms and policies to reflect their needs and preferences. For example, you can review your registration, membership, feedback, and survey forms and make sure they have options for non-binary or other gender identities, or allow patrons to write in their own. You can also check your policies and procedures and ensure they do not discriminate or exclude non-binary patrons, such as by allowing them to use the restroom or locker room of their choice, or by accommodating their name and gender changes. Updating your forms and policies can help non-binary patrons feel more comfortable and valued in your library.

3 Diversify your collections and displays

A third way to provide library services for non-binary patrons is to diversify your collections and displays to include materials that represent, inform, and support them. For example, you can acquire books, magazines, movies, podcasts, and other resources that feature non-binary characters, authors, celebrities, activists, and historical figures. You can also create displays, booklists, bookmarks, posters, and other promotional materials that highlight these resources and celebrate non-binary identities and experiences. You can also collaborate with local organizations, groups, or individuals that serve or advocate for non-binary communities and invite them to contribute to your collections and displays. Diversifying your collections and displays can help non-binary patrons find relevant and affirming resources and feel more represented and appreciated in your library.

4 Promote your resources and programs

A fourth way to provide library services for non-binary patrons is to promote your resources and programs that cater to their interests, needs, and goals. For example, you can use your website, social media, newsletter, flyers, and other channels to advertise your non-binary-related resources and displays, as well as to announce any events, workshops, webinars, or activities that focus on non-binary topics, issues, or skills. You can also partner with other libraries, organizations, or groups that offer similar or complementary services or programs for non-binary patrons and cross-promote them. Promoting your resources and programs can help non-binary patrons discover and access the opportunities and benefits that your library provides for them.

5 Train your staff and volunteers

A fifth way to provide library services for non-binary patrons is to train your staff and volunteers on how to interact with them in a respectful and supportive manner. For example, you can provide your staff and volunteers with information and education on non-binary identities, pronouns, terminology, and etiquette. You can also provide them with scenarios and examples of how to handle common situations or challenges that may arise when serving non-binary patrons, such as how to address them, how to correct mistakes, how to deal with complaints, or how to refer them to other resources or services. Training your staff and volunteers can help them develop the knowledge, skills, and confidence to provide quality and professional services for non-binary patrons.

6 Seek feedback and improvement

A sixth way to provide library services for non-binary patrons is to seek feedback and improvement on how you are doing and how you can do better. For example, you can invite non-binary patrons to share their opinions, suggestions, and experiences with your library services, either through formal or informal channels, such as surveys, focus groups, interviews, comments, or conversations. You can also monitor and evaluate your library services and identify any gaps, issues, or areas that need improvement or change. You can also seek guidance and advice from experts, peers, or partners who have experience or expertise in providing library services for non-binary patrons. Seeking feedback and improvement can help you enhance your library services and meet the expectations and needs of non-binary patrons.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?