How can you provide concierge services that meet social distancing guidelines?

2 Create contactless experiences

Another way to provide concierge services that meet social distancing guidelines is to create contactless experiences that guests can enjoy safely and conveniently. For example, you can arrange for self-check-in and check-out, keyless entry, mobile payments, and delivery options. You can also curate contactless activities, such as virtual tours, online classes, podcasts, or e-books, that guests can access from their devices. Contactless experiences can help you minimize exposure and maintain hygiene standards, while still providing value and variety.

3 Update your information

A third way to provide concierge services that meet social distancing guidelines is to update your information regularly and share it with guests. For example, you can research the latest travel restrictions, health protocols, opening hours, and availability of local attractions, services, and events. You can also create and update a list of trusted partners, such as restaurants, shops, and transport providers, that follow safety measures and offer quality service. By updating your information, you can ensure accuracy and reliability, while still being helpful and informative.

4 Personalize your service

A fourth way to provide concierge services that meet social distancing guidelines is to personalize your service according to each guest's needs and preferences. For example, you can ask guests about their interests, goals, and expectations before their arrival, and tailor your recommendations accordingly. You can also surprise and delight guests with special touches, such as welcome gifts, handwritten notes, or complimentary services. By personalizing your service, you can build rapport and trust, while still being attentive and courteous.

5 Be flexible and adaptable

A fifth way to provide concierge services that meet social distancing guidelines is to be flexible and adaptable to changing situations and guest requests. For example, you can offer free cancellation, modification, or refund policies, in case guests need to change their plans. You can also anticipate and solve problems, such as delays, cancellations, or emergencies, that may arise during their stay. You can also be creative and resourceful, and find alternative solutions or options, if guests face any limitations or challenges. By being flexible and adaptable, you can reduce stress and frustration, while still being supportive and professional.

6 Follow best practices

A sixth way to provide concierge services that meet social distancing guidelines is to follow best practices that ensure your safety and that of your guests. For example, you can wear a mask, gloves, and other protective equipment, and sanitize your work area and tools frequently. You can also maintain a safe distance, avoid physical contact, and respect guest's boundaries and comfort levels. You can also educate yourself and your guests about the local rules and regulations, and encourage them to follow them. By following best practices, you can prevent the spread of the virus and protect your health, while still being respectful and responsible.