How can you protect user data privacy during interviews and surveys?

Imagine your data as your favorite books. Laws and regulations are rules that tell others they can't take your books without asking you first. They also need to tell you why they want to borrow your books and promise to keep them safe. If they don't follow these rules, they could get in trouble.

Every piece of information you collect should be directly correlated with the value you provide when asking it. If you don’t provide value by having it, don’t collect it. There is a negative correlation between requested data and conversion rate. Optimize for the best situation of both before thinking about data gathering.

Yes and No! ?? Often, folks go beyond your script, sharing pain points freely. They see it as a rare chance to vent their frustrations. ??? The instinct may be to reel them back in. But their tangents uncover powerful insights! ?? By letting people rant within reason, you get: ? Unfiltered feedback ? Hidden objection points ? Priority pain points Set the stage to give interviewees room to open up. Resist tight control.

In today’s era, all companies must follow GDPR and HIPPAA compliance inherently. Therefore it’s absolutely necessary to plan data collection and usage strategy from customers, some common strategies used are a) analyze and collect only specific qty, duration of data, b) remove all PII data, either remove from source or add a PII filter c) Ensure data is stored in relevant regions and access controlled d) Obtain necessary permission and once customer churns or data insights is gained, purge the data.

Actually I disagree with the concept of collection of minimum data, if you are looking forward to designing a Product then you have to explore every aspect which can or could be utilised. Data collection is always the first step and that is done even before you land up in "Define Phase" so it's not possible to predict at that stage on what is important and what is not. Yes definitely the personal detail collection should be avoided until extremely necessary for the problem solving or solution detailing. I believe in the collection of maximum data possible and then filter out the unnecessary data and dispose of it properly.

One significant advantage of anonymizing or pseudonymizing data is that in the event of a security breach, there's no direct link between the user and the data, safeguarding user privacy. While it may not be universally applicable, consider it an enhancement to data security, complementing methods like hashing and encryption, rather than replacing them.

Anonymizing helps a lot in collecting users' data. You get the required data without breaching the users' privacy. When I use a MIRO board to brainstorm with a stakeholder, I use the same board with other stakeholders to add their ideas/pain areas at a single location. But I don't include or mention any identifiers on the board so that no one gets to know which idea came from which stakeholder.

Even after taking all precautions like informed consent, minimizing the data intake, and securing and encrypting data, it is important to have a data breach response plan in place. A step-by-step approach to this can be: 1. Having a dedicated team responsible for managing the response. 2. A clear process for identifying and confirming the breach and assessing the scope and impact of the breach. 3. Having a proper communication plan in place for internal as well as external stakeholders. 4. Maintaining good documentation of what, when, and how. 5. Training employees on data security best practices and the procedures to follow in the event of a breach. 6. Have a post-incident review after the breach is contained and resolved.

Change your mindset. Treat data like the valuable commodity that it is, and think of it as a your own physical asset which could threaten your livelihood if it is lost. If you are responsible for a data breach it may very well end your career. Treat private data of other people as if it is your personal information or the information of your family or children. If it was a photo of your child what would you do to protect and manage it?

An example, I have seen is taking different strategies for Data Privacy based on regions. like EU has GDPR, NAM has FedRamp, California Consumer Privacy act, Austrailia has APP India has Digital Personal Data Protection Act (“the Act”)