How can you prevent data loss during a remote support session?

1 Backup your data

The first and most essential step to prevent data loss is to backup your data regularly and securely. You can use an external hard drive, a cloud service, or a backup software to create copies of your data and store them in a safe location. You should also verify that your backups are working and up to date before starting a remote support session. This way, you can restore your data in case something goes wrong during the session or after it.

2 Choose a reliable remote support provider

Not all remote support providers are created equal. Some may be more trustworthy, experienced, and competent than others. You should do some research and check the reputation, credentials, and reviews of the remote support provider you are considering. You should also ask them about their security and privacy policies, how they handle your data, and what guarantees they offer in case of data loss. You should avoid any remote support provider that asks for your passwords, personal information, or access to your sensitive data.

3 Monitor the remote support session

During the remote support session, you should stay in front of your computer and watch what the technician is doing. You should also communicate with them through a chat or a phone call and ask questions if you are not sure about something. You should not allow the technician to install any software, download any files, or delete any data without your permission. You should also be wary of any suspicious or unusual actions, such as accessing your email, browsing your history, or changing your settings. If you feel uncomfortable or notice something wrong, you should end the session immediately.

4 Disconnect and scan your computer

After the remote support session is over, you should disconnect your computer from the internet and scan it for any malware or viruses. You should also check your data and make sure that nothing is missing, corrupted, or modified. You should also change your passwords and update your security software as a precaution. If you find any issues or problems, you should contact the remote support provider and ask for an explanation or a solution.

5 Keep a record of the remote support session

Finally, you should keep a record of the remote support session for future reference. You should save the chat logs, the phone call recordings, the screenshots, and the invoices of the session. You should also write down the name, contact information, and ID of the technician who helped you. This way, you can have some evidence and proof in case of a dispute, a complaint, or a legal action.

By following these tips, you can prevent data loss during a remote support session and protect your data and your privacy. Remote support can be a great option for computer repair, but you need to be careful and vigilant.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?