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How can you prevent conflicts with physicians?

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As a patient advocate, you may encounter situations where you disagree with a physician's diagnosis, treatment plan, or communication style. These conflicts can be stressful and frustrating, but they can also be resolved with some strategies and skills. In this article, you will learn how to prevent conflicts with physicians by following these steps:

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1 Understand your role

Your role as a patient advocate is to support the patient's rights, preferences, and needs, not to challenge the physician's authority or expertise. You are not there to argue, but to collaborate and communicate. You should respect the physician's professional judgment and experience, but also ask questions, share information, and express concerns when necessary.

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Ghattas Saad Abudawoud

Clinical Pharmacist on LinkedIn ???? | Delivering Quality Patient Care through Expert Medication Management ?? | Clinical Preceptor ??
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You being a patient advocate gives you the right to stand for the patient's rights and needs. Having a clear role about how to deal with other healthcare providers and showing respect the the other parties role will make the process easier. Always remember to use evidence based methods whenever there's a a medication related query or concern.

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2 Prepare for the encounter

Before meeting with a physician, you should do some research and preparation. You should know the patient's medical history, current condition, and goals of care. You should also have a list of questions, concerns, or requests that you want to discuss with the physician. You should prioritize the most important or urgent issues and be ready to explain why they matter to the patient.

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Ghattas Saad Abudawoud

Clinical Pharmacist on LinkedIn ???? | Delivering Quality Patient Care through Expert Medication Management ?? | Clinical Preceptor ??
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To prevent conflicts with physicians while advocating for patients, ensure effective communication, be well-informed about the patient's condition, express concerns respectfully, and collaborate with the healthcare team for shared decision-making. Building a positive and open relationship is crucial.

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3 Use effective communication skills

When you talk to a physician, you should use effective communication skills to avoid misunderstandings, confusion, or hostility. You should use clear, respectful, and polite language. You should listen actively and attentively, and avoid interrupting or talking over the physician. You should also use open-ended questions, paraphrasing, and summarizing to clarify and confirm what you hear. You should avoid accusatory, defensive, or emotional statements that may trigger a negative reaction.

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Rahul Kashyap, MBBS, MBA, FCCM

10.5K | Medical Director | Researcher | Author | Keynote Speaker | Mentor | Thought Leader | Quality Champion | Award Winning Toastmaster
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I would suggest to have honest and open communication. 1. Be clear, what your questions are. ?? 2. Please ask them to clarify, if you didn't understand something.?? 3. Repeat the conversation summary to them, so they know how much you understood.?? Be respectful, don't let your emotion come in the way in developing good communication channels.?

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4 Seek common ground

One of the best ways to prevent conflicts with physicians is to seek common ground and build rapport. You should acknowledge the physician's perspective and expertise, and express appreciation for their efforts and care. You should also emphasize the shared goal of improving the patient's health and well-being, and look for areas of agreement or compromise. You should avoid making assumptions or judgments, and instead focus on the facts and evidence.

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Ghattas Saad Abudawoud

Clinical Pharmacist on LinkedIn ???? | Delivering Quality Patient Care through Expert Medication Management ?? | Clinical Preceptor ??
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Seeking a common ground is very useful for setting the exact role of each member of the patient advocacy team. Set a clear list of tasks that you're allowed to perform without clashing anyone's else role.

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5 Know your options

Sometimes, despite your best efforts, you may not be able to resolve a conflict with a physician. In that case, you should know your options and rights as a patient advocate. You may request a second opinion, a consultation with another specialist, or a referral to a different provider. You may also file a complaint, request a mediation, or seek legal advice if you believe the physician has violated the patient's rights or harmed the patient.

By following these steps, you can prevent conflicts with physicians and foster a positive and productive relationship. This will benefit both the patient and the physician, and improve the quality and safety of care.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Ghattas Saad Abudawoud

Clinical Pharmacist on LinkedIn ???? | Delivering Quality Patient Care through Expert Medication Management ?? | Clinical Preceptor ??
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As a clinical pharmacist, one thing I've found helpful when dealing with physicians is giving the chance to elicit their point of views about a patient's condition or status, in other words, give them a space to show you why they have taken such action. Your role comes to assess their answer and to build a strong rapport with them by presenting your opinion with evidence.

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Laura E Price

Provisional Psychologist
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To prevent conflicts with physicians, it is crucial to approach encounters with a psychological lens. Understanding your role, preparing for the encounter, using effective communication skills, seeking common ground, and knowing your options are all necessary steps. However, psychological factors also play a significant role in reducing conflicts. By recognising and addressing emotions, biases, and assumptions, healthcare professionals can create a more harmonious and collaborative work environment. Emotional intelligence, self-awareness, and empathy can help physicians navigate challenging situations and foster positive relationships with their colleagues.

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How can you prevent conflicts with physicians?

1

2

3

4

5

6

1 Understand your role

2 Prepare for the encounter

3 Use effective communication skills

4 Seek common ground

5 Know your options

6 Here’s what else to consider

Patient Advocacy

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How can you prevent conflicts with physicians?

1

2

3

4

5

6

1 Understand your role

2 Prepare for the encounter

3 Use effective communication skills

4 Seek common ground

5 Know your options

6 Here’s what else to consider

Patient Advocacy

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感谢您的反馈

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