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How can you overcome resistance to peer support in the workplace?

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Peer support is a valuable way to enhance your interpersonal skills, boost your morale, and learn from others in the workplace. However, not everyone is open to giving or receiving feedback, advice, or encouragement from their colleagues. Some may feel threatened, insecure, or uncomfortable with the idea of peer support. How can you overcome this resistance and foster a culture of collaboration and mutual learning? Here are some tips to help you.

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Anjali Chakrawarti

Meraki B. Pharm Graduate

1 Assess the situation

Before you approach someone for peer support, try to understand their perspective and needs. Are they struggling with a specific task, skill, or challenge? Do they have a preferred way of learning or communicating? Are they open to feedback or suggestions? How do they react to praise or criticism? By assessing the situation, you can tailor your approach and avoid imposing your own assumptions or expectations on them.

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2 Build trust and rapport

Peer support is based on mutual respect and trust. You need to establish a positive and supportive relationship with your colleague before you offer or ask for peer support. You can do this by showing genuine interest in their work, acknowledging their strengths and achievements, and expressing appreciation and gratitude. You can also share your own challenges and successes, and ask for their opinions or insights. By building trust and rapport, you can create a safe and comfortable space for peer support.

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3 Use effective communication skills

Peer support requires effective communication skills, such as active listening, empathizing, questioning, and giving feedback. You need to listen attentively and respectfully to your colleague, and show that you understand their feelings and thoughts. You need to ask open-ended and probing questions that help them explore their own solutions and ideas, rather than telling them what to do. You need to give constructive and specific feedback that highlights their strengths and areas for improvement, rather than judging or criticizing them.

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Shagufta Bhutto

Ai-powered Digital Marketer | Shopify Wizard| E-commerce Business Strategist| Power Platform Expertise_ Power BI, SQL & MS EXCEL | Tech-Savvy | Team Leadership | Purpose Driven | Leading with Empathy
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Peer support requires effective communication skills, such as active listening, empathizing, questioning, and giving feedback. You need to listen attentively and respectfully to your colleague, and show that you understand their feelings and thoughts. You need to ask open-ended and probing questions that help them explore their own solutions and ideas, rather than telling them what to do. You need to give constructive and specific feedback that highlights their strengths and areas for improvement, rather than judging or criticizing them.

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4 Respect boundaries and preferences

Peer support is not a one-size-fits-all approach. You need to respect your colleague's boundaries and preferences, and adapt your style and frequency of peer support accordingly. Some people may prefer formal or informal peer support, one-on-one or group sessions, face-to-face or online interactions, or feedback or advice. You need to ask for their consent and feedback, and respect their choices and decisions. You also need to be mindful of your own boundaries and preferences, and communicate them clearly.

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5 Celebrate and reinforce success

Peer support is not only about identifying and addressing challenges, but also about celebrating and reinforcing success. You need to recognize and appreciate your colleague's efforts and achievements, and encourage them to keep up the good work. You can also share your own success stories and lessons learned, and highlight how peer support helped you. By celebrating and reinforcing success, you can motivate and inspire your colleague, and strengthen your peer support relationship.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Anjali Chakrawarti

Meraki B. Pharm Graduate
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To tackle reluctance towards peer support at work: 1. Inform and educate employees about its advantages. 2. Secure backing from leadership. 3. Conduct training to enhance communication skills. 4. Normalize seeking assistance. 5. Ensure accessible support resources. 6. Cultivate peer networks through team activities. 7. Gather feedback for ongoing improvements. 8. Lead by example, starting from managers and supervisors. ???? #PeerSupport #WorkplaceWellness

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How can you overcome resistance to peer support in the workplace?

1

2

3

4

5

6

1 Assess the situation

2 Build trust and rapport

3 Use effective communication skills

4 Respect boundaries and preferences

5 Celebrate and reinforce success

6 Here’s what else to consider

Interpersonal Skills

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How can you overcome resistance to peer support in the workplace?

1

2

3

4

5

6

1 Assess the situation

2 Build trust and rapport

3 Use effective communication skills

4 Respect boundaries and preferences

5 Celebrate and reinforce success

6 Here’s what else to consider

Interpersonal Skills

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感谢您的反馈

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