How can you overcome challenges when working with interpreters in a mediation session?

1 Choose qualified interpreters

Not all interpreters are suitable for mediation. You need to select interpreters who have experience and training in mediation, who are familiar with the cultural and linguistic nuances of the parties, and who can adhere to the ethical principles of impartiality, confidentiality, and accuracy. You also need to check the availability, fees, and credentials of the interpreters before hiring them. If possible, meet with them in advance to discuss the mediation process, the goals and expectations, and the potential issues or conflicts that may arise.

2 Prepare the parties and the interpreters

Before the mediation session, you should inform the parties and the interpreters about the purpose, format, and rules of mediation. You should explain to the parties how the interpreters will work, what their role and responsibilities are, and how they can communicate effectively with them. You should also clarify the confidentiality and consent agreements, and address any questions or concerns that the parties may have. Similarly, you should provide the interpreters with relevant information and documents about the case, such as the background, the issues, the interests, and the positions of the parties. You should also establish a rapport and a working relationship with the interpreters, and agree on the mode, style, and pace of interpretation.

4 Support the parties and the interpreters

Throughout the mediation session, you should support the parties and the interpreters in achieving a constructive and respectful dialogue. You should encourage the parties to speak directly to each other, rather than to the interpreters, and to use simple and clear language, avoiding jargon, slang, or idioms. You should also remind the parties to speak in short sentences or segments, and to pause frequently to allow the interpreters to catch up. You should also appreciate and acknowledge the efforts and contributions of the interpreters, and provide them with feedback and guidance. You should also ensure that the interpreters have adequate breaks, water, and rest, as interpretation can be mentally and physically demanding.

5 Confirm the agreement and the follow-up

At the end of the mediation session, you should confirm the agreement and the follow-up actions with the parties and the interpreters. You should ensure that the interpreters translate the agreement accurately and completely, and that the parties understand and agree to the terms and conditions. You should also verify that the parties sign the agreement in their own languages, and that they receive copies of the agreement in both languages. You should also discuss the follow-up steps, such as the implementation, monitoring, or evaluation of the agreement, and the role and involvement of the interpreters in these steps. You should also thank the parties and the interpreters for their participation and cooperation, and end the mediation session on a positive note.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?