How can you navigate computer access issues in case management to ensure proper patient care?

2 Use secure and reliable devices

When accessing computer systems and databases, you should use secure and reliable devices that meet the minimum requirements and standards for each system. You should also avoid using public or shared devices that may expose patient information or compromise system security. If you need to use mobile devices, such as laptops, tablets, or smartphones, you should ensure that they have encryption, password protection, and antivirus software.

3 Seek alternative methods

If you encounter computer access issues that prevent you from completing your case management tasks, you should seek alternative methods to access the information or communicate with the stakeholders. For example, you may use phone calls, fax, email, or paper forms to obtain patient records, referrals, authorizations, or updates. You should also document the reasons and methods of your alternative access and report any issues to the system administrators or managers.

4 Follow the policies and regulations

When accessing computer systems and databases, you should follow the policies and regulations that govern the use, disclosure, and protection of patient information. You should also comply with the standards and guidelines of your organization, accreditation body, and funding source. You should respect the privacy and confidentiality of your patients and obtain their consent before sharing their information with others. You should also report any breaches or violations to the appropriate authorities.

5 Educate yourself and others

One of the best ways to navigate computer access issues in case management is to educate yourself and others on the importance, benefits, and challenges of using computer systems and databases. You should stay updated on the latest developments, trends, and best practices in health information technology and case management. You should also share your knowledge, experience, and feedback with your colleagues, providers, patients, and system developers. This will help you improve your skills, enhance your collaboration, and advocate for your needs.

6 Seek feedback and support

Finally, you should seek feedback and support from your supervisors, mentors, peers, and other resources to help you navigate computer access issues in case management. You should ask for guidance, advice, and feedback on how to improve your computer access skills, solve problems, and overcome barriers. You should also seek support from your organization, network, or association to provide you with training, tools, and opportunities to enhance your computer access capabilities and performance.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?