How can you be more flexible in solving problems?

Your problems are already solved. They are just named differently in other specializations. Examples? 1. Remote management and monitoring (it administration) is Remote access toolkit (penetration testing software) 2. Cold email software (sales) is a phishing tool (cybersecurity) I mean, changing the perspective is extremely beneficial. My favorite activity is describing problems that I'm currently working on to elderly people. Modern problems described in language that 80yrs+ understand make them not problems but just tasks.

Listening to others approach to a unique situation can give perspective. If you do not have that luxury, having a night to think of options is priceless. There's nothing like making an executive decision, only to regret it the next day... So why not sleep on it if you can.

when we are stuck on a problem, it can be helpful to take a break and do something else for a while. This can help us relax our mind and let our subconscious work on the problem. We don’t have to reinvent the wheel every time we face a problem. We can look for examples of how other people or organizations have solved similar or related problems, and learn from their successes and failures.

Na era atual, vivenciamos uma revolu??o na forma como as pessoas se especializam e obtêm certifica??es em diversas áreas. No entanto, é crucial lembrar que, independentemente da quantidade de conhecimento técnico e certifica??es que possamos acumular, a essência da resolu??o de problemas permanece intrinsecamente humana. Os elementos fundamentais, como a escuta ativa, a compreens?o das necessidades e dificuldades envolvidas, a análise de solu??es, a implementa??o e a coleta de feedback, continuam sendo o alicerce sólido de qualquer processo de resolu??o de problemas bem-sucedido.

Being more empathetic and open to hearing others opinions and feedback has made me a better problem solver. Flexibility is very critical to efficiently resolve problems. Each one of us has a unique perspective and sometimes considering perspectives outside of our own helps us to determine more effective solutions that we could have never thought about.

The first step in CPS is to acknowledge you have a problem and prepare yourself to face it. A positive attitude and an open mindset towards any problem is a key in the CPS. Defining the problem is the key success factor in the CPS, The more effort and focus you put in analyzing and defining the problem the more impactful and easier the rest of CPS steps. Many tools available for problem analysis; 1) 5W & 1H 2) SWOT analysis 3) Fishbone 4) Root cause analysis

A avalia??o de um problema, a identifica??o de ruídos e a distin??o entre um problema real e um caso isolado envolvem um processo cuidadoso e aten??o à escuta ativa. Algumas abordagens que gosto de seguir: 1-Escuta ativa 2-Identifique padr?es 3-Separe fatos de opini?es 4-Busque evidências 5-Entenda o contexto 6-Converse com partes envolvidas 7-Realize o plano de a??o depois de ter estudado estes pontos.

Dividing problems into smaller problems changed my life. Sometimes I felt completely overwhelmed by the need to solve too difficult problems at once. Brainstorming sessions, then drawing a map of the problems we want to solve does the magic. Transition from 'overwhelmed' to 'its easy. We just need to solve those micro problems' is what makes me love my life.

I've used root cause analysis (RCA)more times than I can count. This is a great way to break down the situation into small manageable chunks and allows you to identify what the true issue (or issues) is (are) and where it (they) is (are) happening. Using this data enables everyone to understand the problem more holistically to figure out the right solution. Often RCA will pinpoint something simple. For example I've seen many instances where the user wasn't following the process and trying to take shortcuts. This can be solved in many ways, from re-training to putting in systematic checks and balances enforcing the process. Knowing where the problem originated from often can lead to quick and simple solutions.

A problem is rarely just a single problem but a complex web of problems combining together which gets highlighted. Adding to the root cause analysis, a good practice is to use the Important-Urgent matrix (with time it becomes a thought process and matrix won't be needed). List down all the problems, plot them in the Important-Urgent matrix (also called Eisenhower Matrix), and first focus on solving those problems whose resolution is Important-Urgent. Then move to problems in the Non-Important-but-Urgent. Then Important-but-Not-Urgent. This helps in effective allocation of resources, building realistic timelines and formulating out-of-the-box strategies for problem solving.

Uma abordagem que gosto muito de seguir é ter escuta ativa, entender se aquele ruído é uma dor latente ou se é apenas ocasional. Depois disso estudo profundamente aquela dor real e busco alternativas que o próprio sistema diz. Normalmente a solu??o do sistema as pessoas envolvidas já possuem as respostas das alternativas só precisamos clarear as ideias.

After analyzing the problem or area to be developed, it's time to generate and formulate Solutions as much as possible. We will focus in this step on quantity not quality. The more analysis we put in the first step, the easier it will be to generate diversified ideas. Different tools support idea creation for example: 1) Brainstorming sessions - Create a CPS team and encourage creativity and participation 2) SCAMPER - (S) Substitute, (C) Combine, (A) Adapt, (M) Modify, (P) Put to another use, (E) Eliminate and (R) Reverse. 3) Mind Mapping 4) Random Word Some tips to enhance idea creation; - Build CPS team - Encourage and reward creativity - Enhance inclusion and diversity

I love to accept new problems to solve. Then read, work out, eat, sleep, and when I wake up I feel that problem is already solved and I just need to extract the solution from my inner parts. When it's not enough, I talk with friends from different backgrounds. Blending life experience is what solved most of my business problems. These days, asking claude or chatgpt helps a lot too

Unless it's a generic problem with a textbook solution, one needs to ensure that there are multiple solutions on the table. Sometimes linear thinking leads to bigger problems (Cobra effect). To mitigate this one should always strive to keep learning. It's important that learning is not limited to just your industry. A new problem for your industry might have a textbook solution in another industry. A good approach is to connect with people (online/offline) and discuss if they had faced something similar before. Also keep making notes while researching online.

Eu acredito que quando temos a oportunidade de testar possibilidades é um momento precioso para nossa dire??o estratégica. Depois de todo estudo de escuta ativa, dores e possibilidades, chegou o momento de selecionar a melhor dire??o. E nada melhor que o comportamento atual do sistema para nos dizer. Neste momento fique atento para todas possibilidades, respostas dadas e caminhos escolhidos.

I believe in raw data and my gut instincts. As an engineer I will accomplish a prototype before I create a matrice, chart or scorecard. 5 years ago my go-to strategy was to start with a brain board, tons of notes but now I'll just prototype right away and pivot when needed. This way my customers have higher ROI and I feel much less anxious.

After digesting the problem and generating many solutions and ideas, It's time to evaluate them and focus on the quality of each one. The evaluation tools and scheme put a standard and fair perspective towards each idea. This helps to find an optimal solution or idea. And always keep in mind the cost of each idea because every solution comes with a cost that must be considered. Many Evaluating tools can be used: 1) Voting scores 2) Ranking system 3) scoring system 4) Pros and cons list 5) Cost analysis

Uma implementa??o bem sucedida é reflexo do estudo e análise realizada. Neste momento você já sabe que vai atacar a causa raíz e é importante seguir este objetivo e n?o desviar o caminho. Siga o seu plano de a??o e principalmente monitore para caso precise de alguma a??o diferente.

Implementation of the optimal solution is the goal of the CPS process. However, the CPS doesn't stop here. The CPS team must monitor and evaluate the chosen solution and study its impact and results. It's an excellent learning session for the CPS team for the chosen solution and the whole CPS process. The control and monitoring is impactful on the CPS process and the implementation of solutions. Some advice to any customer service or anyone using CPS: - Be creative - Seek Advice - Avoid any biases - Create a CPS team - Focus on getting Feedback - Positive Attitude and Mindset - Actively listen to your customers

Once you know the root cause of your problem you identify how you are going to solve it. Then the fun begins! Tasks are identified and assigned and subsequently performed. Stakeholders are updated, and the solution is put in place. Don't forget to keep a keen eye on things once the solution is in place to monitor and ensure the solution worked and the problem is history. Keeping a list of problems, solutions and outcomes can become a tool for use when future problems arise and can help facilitate a more robust and rapid Problem Solving process in the future.

Often lessons learned activities are done for larger projects but often forgotten in problem solving. Without gaining insight from problems solving, it's hard to evaluate and improve upon your problem solving. Having some form of lessons learned session will enable some difficult discussions and can foster future proactive work that may act as guardrails to eliminate future problems and streamline the reactive scramble that happens when a problem does occur

Listening to podcasts of highly effective people helps a lot. I highly recommend them against music or white noise. Music is great when you know what needs to be done to keep you entertained during implementation

[1] When faced with a challenge, continuously ask "Why?" until you reach the fundamental cause. Addressing this root cause often leads to more effective, long-term solutions. [2] Sometimes, complex problems are easier to understand and solve when visualized. [3] In many cultures, failure is stigmatized. However, each failure offers insights that can guide future endeavors.