The last step to monitor your BI tool performance is to monitor your user feedback and behavior, as they are the ones who use it to make decisions and take actions. To understand how they perceive and interact with your BI tool, you should collect and analyze your user feedback and behavior. This can be done by conducting user surveys and interviews, using analytics and metrics, and implementing user training and support. User surveys should include open-ended and closed-ended questions to gather qualitative and quantitative data. Analytics tools and metrics can be used to track user behavior such as login frequency, session duration, dashboard usage, query frequency, error frequency, and bounce rate. Finally, offer user manuals, tutorials, videos, webinars, FAQs, and helpdesk services to assist your users. By following these steps, you can ensure that your BI tool delivers the best value for your business.