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How can you measure the success of web application maintenance?

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Web application maintenance is the process of keeping your web application up to date, secure, and functional. It involves fixing bugs, improving performance, adding features, and ensuring compatibility with different browsers, devices, and standards. But how can you measure the success of web application maintenance? How can you tell if your efforts are paying off and delivering value to your users and stakeholders? In this article, we will explore some of the key metrics and methods that you can use to evaluate and improve your web application maintenance.

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Vendhan Arumugam
Assad Rehman

Full Stack Web Developer
Pinaki Deb

Management Consultant || Digital Transformation Leader || Project Manager || Supply Chain || Retail || Manufacturing ||…

1 User satisfaction

One of the most important indicators of web application maintenance success is user satisfaction. User satisfaction measures how happy and loyal your users are with your web application. It reflects their perception of the quality, usability, reliability, and value of your web application. You can measure user satisfaction using various methods, such as surveys, feedback forms, ratings, reviews, testimonials, and net promoter score (NPS). User satisfaction can help you identify the strengths and weaknesses of your web application, as well as the expectations and preferences of your users.

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Assad Rehman

Full Stack Web Developer
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Here are several key metrics and methods to help you measure the success of web application maintenance: 1. Uptime and Availability 2. Response Time 3. Bug Tracking 4. Security Vulnerabilities 5. Patch and Update Management 6. User Feedback 7. Performance Metrics 8. Server Resource Utilization 9. Error Rates 10. Change Management 11. Compliance and Regulatory Adherence 12. Cost Management 13. User Adoption and Growth 14. Downtime Records 15. Feedback from Development Team 16. SLA Adherence

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2 User behavior

Another way to measure the success of web application maintenance is to analyze user behavior. User behavior refers to how your users interact with your web application, such as how often they visit, how long they stay, what actions they take, and what paths they follow. You can measure user behavior using analytics tools, such as Google Analytics, that track and report various metrics, such as page views, bounce rate, conversion rate, retention rate, and churn rate. User behavior can help you understand the impact of your web application maintenance on user engagement, retention, and loyalty.

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Vendhan Arumugam
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In addition to web analytics benefits, user behaviour is also one way to know how application UX stands in time and trends so that we can make changes and make the application relevant and successful.

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3 Application performance

A third metric that you can use to measure the success of web application maintenance is application performance. Application performance measures how fast, responsive, and stable your web application is. It reflects the technical quality, efficiency, and scalability of your web application. You can measure application performance using monitoring tools, such as New Relic, that collect and display various metrics, such as load time, latency, throughput, error rate, and availability. Application performance can help you identify and resolve any issues or bottlenecks that affect your web application's functionality and user experience.

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4 Application security

A fourth metric that you can use to measure the success of web application maintenance is application security. Application security measures how secure and compliant your web application is. It reflects the level of protection, encryption, and authentication that your web application provides. You can measure application security using testing tools, such as OWASP ZAP, that scan and report any vulnerabilities, risks, or breaches that affect your web application's integrity and confidentiality. Application security can help you prevent and mitigate any threats or attacks that compromise your web application's data and reputation.

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5 Application maintenance cost

A fifth metric that you can use to measure the success of web application maintenance is application maintenance cost. Application maintenance cost measures how much money and resources you spend on maintaining your web application. It reflects the efficiency, productivity, and profitability of your web application maintenance. You can measure application maintenance cost using accounting tools, such as QuickBooks, that track and report various expenses, such as labor, hosting, licensing, and support. Application maintenance cost can help you optimize and justify your web application maintenance budget and return on investment.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Pinaki Deb

Management Consultant || Digital Transformation Leader || Project Manager || Supply Chain || Retail || Manufacturing || Government
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Find out if the ROI is increasing for the user. For example, if your application is recording invoice and payments. Find out the average Turn around Time for your customers, and keep measuring it as you keep upgrading the application. If this TaT is decreasing, it should indicate that the RoI is increasing for the customer, and hence you can safely conclude that your upgrades are in the right direction.

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How can you measure the success of web application maintenance?

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1 User satisfaction

2 User behavior

3 Application performance

4 Application security

5 Application maintenance cost

6 Here’s what else to consider

Application Development

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